Reservations Supervisor
# Reservations Supervisor **Grandeur Hotel** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Job Summary: The Reservation Supervisor is responsible for overseeing the reservations team, ensuring accurate and efficient handling of bookings using WINHMS . The role includes managing room inventory, maximizing occupancy and revenue, and ensuring excellent guest service from the reservation stage. Key Responsibilities:1. Reservation Operations Supervise daily reservation activities and ensure all bookings are processed accurately in WINHMS. Handle room reservations via phone, email, OTA platforms, and walk-ins. Ensure proper room allocation and rate application. Monitor overbooking, cancellations, and no-shows. 2. System Management (WINHMS) Ensure correct input of reservations, guest profiles, and billing details in WINHMS. Generate daily, weekly, and monthly reports (occupancy, forecast, pickup). Coordinate with IT/support for any system-related issues. 3. Revenue & Inventory Control Assist in rate loading and inventory updates in coordination with Revenue Manager. Monitor room availability and suggest strategies to maximize occupancy. Maintain rate parity across all distribution channels. 4. Team Supervision Train and guide reservation agents on system usage and SOPs. Prepare duty rosters and manage team performance. Ensure adherence to hotel policies and service standards. 5. Guest Service Handle guest inquiries, complaints, and special requests professionally. Ensure timely response to all reservation queries. Maintain high standards of communication and customer satisfaction. 6. Coordination Liaise with Front Office, Sales, Housekeeping, and Accounts departments. Ensure smooth handover of reservation details to operations. Key Skills & Competencies: Strong knowledge of WINHMS PMS Excellent communication and interpersonal skills Good analytical and reporting abilities Leadership and team management skills Attention to detail and problem-solving ability Qualifications: Bachelor’s degree in Hospitality Management or related field Minimum 3–5 years of experience in hotel reservations, with at least 1–2 years in a supervisory role Hands-on experience with WINHMS or similar PMS Job Type: Full-time Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required) Experience: HOTEL RESERVATIONS: 2 years (Required) Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-16, источник — Indeed.