Reservations & Office Administration

Oliveto Ristorante & Bar, Italian fine dining waterfront resteraunt in Rhodes is seeking a Reservations Co-ordinator to join the team . The ideal candidate will come from a hospitality background with experience in restaurant administration. Familiarity with SevenRooms, strong attention to detail, and proven administrative skills are highly desirable.

Key Responsibilities

• Manage online and phone bookings using the SevenRooms platform
• Promptly respond to booking requests, dietary requirement questions, and general guest enquiries via phone and email
• Communicate effectively with Restaurant Managers and Head Chefs to facilitate the best possible guest experience
• Provide a consistently high level of customer service to all patrons
• Maintain knowledge of Group VIPs and regular guests, ensuring notes and preferences are accurately recorded and actioned
• Support the Events Manager with large group bookings and private events: generate quotes, send booking forms, and proactively convert enquiries into confirmed reservations
• Help drive a culture of success, service excellence, and continuous improvement across reservations operations

Attributes

• Positive, personable, and energetic
• Passion for food and beverage, backed by experience in a similar role (restaurants or hotels)
• Willingness to learn new skills
• Extremely strong attention to detail
• Takes ownership of the role; able to multitask and prioritise workflows
• Passionate about guest satisfaction, engagement, and service standards
• Proactive problem-solver who looks for ways to improve systems and processes
• Proven ability to work collaboratively in a high-pressure environment
• Professional phone manner
• Familiarity with reservations and hospitality systems (e.g. SevenRooms or similar systems)

About you – skills and experience:

• A minimum of 2 years experience working in reservations in a high end hospitality venue
• Familiarity with Seven Rooms is not essential but will be considered an advantage.
• A Diploma or Certificate in hospitality management will be looked upon favourably.

Please email your resume along with a cover letter telling us a bit about yourself and your availability to enquiries@oliveto.com.au.

Pay: $55,000.00 – $65,000.00 per year

Work Location: In person