Reservations Manager, Dubai

About the role

We are seeking a highly skilled and dedicated Customer Success Manager based in Dubai with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.

Key Responsibilities

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Manage incoming accommodation requests and present corporate clients and relocation management partners with personalised housing options through AltoVita 's proprietary enterprise software.

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Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner.

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Build an excellent relationship with the consultants from relocation management companies.

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Support reporting on conversion figures and identify opportunities for improvement.

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To maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or training to reflect client requirements when necessary.

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To participate in property inspections to gain an in-depth understanding of properties quality, when required (Middle East Region).

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Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.

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Get acquainted with AltoVita 's proprietary technology and contribute to product development for hospitality operators across the region.

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Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits).

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Assist in the optimisation process of AltoVita 's Customer Success technology.

Re quirements

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3-5+ years of experience in corporate housing, or managing temporary living for global mobility or relocation management organisations

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Comfortable working in a fast-paced and entrepreneurial environment

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Ability to work well under pressure and handle high-stress situations with calm and professionalism

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Strong problem-solving skills and ability to think on your feet

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Self-motivated, proactive and results-driven

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Occasional weekend on call rotation

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Dubai based

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Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, colleagues, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times.

Ways of Working

AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.

Join our Team

Becoming an AltoVitian means you will benefit from:

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A team that will always put you first

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Incredible opportunities for growth and career advancement

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A fully-remote working environment

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Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more

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A work-from-home allowance to get your home-office set up

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A generous vacation package so you can recharge or explore

Originally posted on Himalayas