Reservations & Events Support

What You’ll Be Doing

Reservations Management (Head Office)

• Manage day‑to‑day reservations for all venues within the portfolio
• Handle phone, email, and online reservation enquiries with professionalism and warmth
• Maintain accurate booking records across reservation systems
• Monitor pacing, booking times, and capacity to support smooth venue operations
• Liaise with venue teams to communicate bookings, special requests, and changes
• Respond to guest enquiries about venues, menus, directions, and general information
• Ensure all reservations reflect company standards and deliver a seamless guest experience

What We’re Looking For

• Highly organised with strong attention to detail
• Confident communicator with excellent customer service skills
• Comfortable managing multiple venues and priorities
• Calm, professional, and solutions‑focused under pressure
• Willing to be hands‑on when supporting events on site
• Flexible availability, including evenings and weekends. Role predominatly Wednesday - Sunday.

Experience & Skills

• Experience in reservations, hospitality, events, or customer service preferred
• Familiarity with reservation systems an advantage (training provided)
• Strong time‑management and administrative skills
• A proactive, team‑focused approach

This role offers the best of both worlds — a structured, head‑office‑based reservations position combined with exciting, on‑the‑ground event involvement. You’ll gain exposure to multiple venues, work closely with both reservations and events teams, and play a key role in delivering exceptional guest and client experiences across the group.

How to apply: Click on the Apply Now button to apply through Zapid.