Reservations Agent

Main Duties/Responsibilities:

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Represent the company by following the standard operating procedures set by the organization

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Proactively sell and upsell all products and services within the property.

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Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.

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Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.

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Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.

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Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.

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Achieve given targets and maintain exceptional performance at all times.

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Handle queries through telephone, fax, and email.

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Use approved language skill as required at all times.

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Ensure compliance with the contact center quality performance requirements.

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Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

CANDIDATE PROFILE

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Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.

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Demonstrate experience working in a high volume, high pressure environment.

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Worked in Multi-Cultural environment.

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Display Team work to achieve departmental and organization goals

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Enter all bookings accurately

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Opera knowledge

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Proficient in Microsoft applications

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High level of integrity and customer focus