Renewals Services Specialist (Onsite) Can Start ASAP

Job Summary

We are looking for detail-oriented and highly organized Renewals Services Specialists to join our centralized Sales Support and Operations team. The successful candidates will provide quotation and administrative support for contract renewals across hardware, software, and subscription services.

In this role, you will work closely with internal Sales teams and Channel Partners to ensure accurate and timely renewal quotations, maintain customer and contract records, and assist with day-to-day operational requirements.

This is an excellent opportunity for individuals with experience in sales support, customer service, or commercial operations who are interested in developing their careers in regional sales support and business operations.

Key Responsibilities

1. Renewal and Quotation Management

• Review installed base records and subscription data to identify upcoming contract renewals.
• Prepare accurate pricing quotations using approved pricing templates and guidelines.
• Validate quotations against previous proposals, customer records, and existing contract terms.
• Coordinate with Field Sales teams to revise quotations based on customer requirements and feedback.
• Respond to Channel Partner inquiries regarding pricing, quotations, and renewal details.
• Escalate pricing exceptions, non-standard requests, and complex cases to senior team members or the Head Office.

1. Sales and Operational Support

• Provide administrative and operational support to internal Sales teams and Channel Partners.
• Create and monitor IT support tickets related to system access, licensing, and user concerns.
• Assist with post-sales administrative activities and customer information updates.
• Maintain accurate records of renewal transactions, quotations, and customer data.
• Ensure all assigned tasks are completed within established timelines and quality standards.

1. Documentation and Process Improvement

• Maintain organized documentation and records related to renewal activities.
• Support internal reporting and operational documentation requirements.
• Identify opportunities to improve existing workflows and processes.
• Collaborate with team members to ensure efficient and consistent service delivery.

Qualifications and Requirements

• At least 1–3 years of experience in Sales Support, Commercial Operations, Customer Service, or a related field.
• Strong proficiency in Microsoft Excel, including lookup functions (VLOOKUP/XLOOKUP), Pivot Tables, and accurate data entry.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• High attention to detail and accuracy when handling quotations, pricing, and customer information.
• Ability to work independently, manage repetitive tasks, and meet deadlines.
• Willingness to work onsite and follow a shifting or rotational schedule.

Preferred Qualifications

• Experience supporting Inside Sales, Renewals, or Sales Operations teams.
• Familiarity with CRM or ERP systems, particularly Salesforce.
• Knowledge of quotation management tools or Configure, Price, Quote (CPQ) systems.
• Basic knowledge or interest in Power BI, SQL, or Python for data analysis and process automation.
• Experience supporting regional or international business operations is an advantage.

What We Offer

• Competitive salary package of PHP 30,000 – PHP 40,000 per month.
• Opportunity to work with regional Sales and Operations teams.
• Exposure to hardware, software, and subscription renewal processes.
• Opportunities for professional development and career growth.

Interested applicants are encouraged to submit their updated resumes. We look forward to having you on our team!

Pay: Php30,000.00 - Php40,000.00 per month

Work Location: In person