Renewals Manager
# Renewals Manager **Cybersecurity company** · Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Hello, Greetings for the day !!! We are hiring "Renewals Manager" for our organization specialized into end-to-end Cyber Security, IT Infrastructure, OT Security, and Managed Services based at BKC, Mumbai !!! Position: Executive / Senior Executive – Renewals PSG (Professional Services Group) Experience: 3+ years Department: Professional Services Group (PSG) Reports to: [Manager / Senior Manager – Renewals PSG] Key Responsibilities: - Manage the renewal process for assigned accounts across Managed Services, AMC, Professional Services, Cyber Security, Network Security, Cloud and IT Infrastructure contracts. - Track contract expiry dates and start renewal discussions in good time. - Engage with customer IT heads, procurement teams and decision-makers to secure on-time renewals. - Prepare renewal proposals, quotations and commercial offers, and support negotiations and contract documentation. - Coordinate with Sales, Delivery, Technical Support, Finance and Legal teams to close renewals smoothly. - Identify upsell and cross-sell opportunities in existing accounts and pass them to the sales team. - Flag churn risks and customer concerns early and escalate them to the manager. - Maintain accurate renewal forecasts, pipeline reports and MIS dashboards. - Follow up on purchase orders, invoices and payment collection until closure. - Keep CRM and renewal records accurate and up to date. Required Skills: - 3+ years of experience in renewals, AMC or subscription renewals, account management, or customer success in IT services. - Good customer communication and relationship-handling skills. - Commercial negotiation basics and understanding of contracts and quotations. - Basic understanding of cybersecurity, networking, cloud and IT infrastructure solutions. - Working knowledge of CRM tools, ERP systems and advanced Microsoft Excel (pivot tables, lookups). - Good analytical, reporting and follow-up skills. - Clear verbal and written communication. Educational Qualification: - Bachelor's degree in Business Administration, Commerce, Engineering, IT or a related field. - An MBA is a plus. Preferred Experience: - 3 to 5 years in Renewals, Customer Success, Account Management or IT Service Delivery. - Experience with enterprise customers and renewal quotations for IT services or infrastructure. - Exposure to OEM or distributor environments is a plus. Key Performance Indicators (KPIs): - Renewal revenue achieved on assigned accounts - Customer retention rate - Contract renewal percentage and on-time renewal initiation - Reduction in churn - Upsell and cross-sell leads passed on - Forecast accuracy - Customer satisfaction (CSAT) - Collection and payment closure timelines Pay: ₹600,000.00 - ₹1,000,000.00 per year Application Question(s): - How soon you will be able to join? - Is your notice period negotiable? Experience: - Renewals Sales: 3 years (Required) - Cybersecurity Renewals: 3 years (Required) - CRM/ERP software: 2 years (Required) Location: - Mumbai, Maharashtra 400051 (Required) Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-19, источник — Indeed.