Remote Office Manager / Sales Coordinator - Construction
# Remote Office Manager / Sales Coordinator - Construction **Hamilton Exteriors** · Remote · `Remote` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Remote Office Manager / Sales Coordinator — Construction Hamilton Exteriors is hiring a remote Office Manager / Sales Coordinator to handle homeowner calls, sales follow-up, customer balances, and project billing oversight. This combines phone work with construction-office administration. Answering calls and responding to new leads comes first. Between calls, you will handle customer invoice follow-up, check receivables and payables, and make sure missing records get resolved. What you will handle Customer calls and sales follow-up Answer incoming calls on the company phone system during your agreed coverage hours. Call new roofing leads within five minutes during staffed coverage. Read the existing quote and conversation before calling. Answer roofing questions from the customer's quote and approved product information. Explain approved offers using approved pricing, product information, and scheduling guidance. Follow up with homeowners who have not responded or have questions before moving forward. Qualify calls for our other trades and book appointments with the appropriate salesperson. Record call outcomes after each call. Save every agreed callback and appointment in the calendar, with the correct time and responsible person. Follow contact preferences and the approved follow-up process. Do not duplicate automated calls or messages. Accounts receivable: accurate customer balances and collections Check customer balances against signed agreements, approved changes, invoices, credits, and verified payments. Identify missing or duplicate invoices, unapplied payments, incorrect job assignments, and balance discrepancies. Follow up on overdue customer invoices. Record payment promises and follow through on the agreed dates. Investigate an 'already paid' response before asking the customer to pay again. Coordinate supported corrections with the responsible project or accounting person. Verify the corrected invoice and remaining balance in JobTread. Keep a clear next action on unresolved balances and billing disputes. Accounts payable: bill coverage and follow-through Check actual project orders and charges against the Bills in JobTread. Looking only at a dashboard of existing Bills will not reveal a missing Bill. Make sure dumpster charges, QXO orders, Home Depot orders, vendor labor charges, and other project payables have correct Bill coverage. Flag missing Bills, incorrect amounts or job assignments, duplicate charges, credits, and approaching due dates. Give the project coordinator the source document, job/order reference, exact issue, and required next action. Follow up until the coordinator resolves the issue. Verify the corrected record before closing it. Preserve successful automation. Do not recreate existing Bills or maintain a competing ledger. The project coordinator owns project AP investigation and corrections. You own visibility, deadlines, and verifying that issues are resolved. The owner approves payments. A dumpster charge needs a supported Bill, not a signed vendor agreement as a billing prerequisite. Customer records and office follow-through Keep current customer agreements, selections, signed changes, invoices, and payment records on the correct job. Check sales handoffs for the signed agreement, selections, payment status, and assigned production contact. Process customer and vendor email into the existing job workflow. Save relevant attachments and short updates, not complete email copies or duplicate tasks. Route production and supplier records to the project coordinator with the correct reference. Check upcoming sales appointments and promised customer callbacks. Escalate actual decisions with the supporting evidence. Follow up on missing receipts and documents with the appropriate contact. What good performance looks like New roofing leads receive a call within five minutes during staffed coverage. Every customer call has a recorded outcome. Every promised callback has a saved calendar entry. Customer balances agree with their supporting records. Customers are not chased for payments already received. Actual project expenses have correct JobTread Bill coverage, or a specific documented exception assigned for correction. Missing documents and unresolved invoices have a responsible person and dated next action. You verify completed corrections rather than treating a forwarded message as a completed task. Experience we are looking for Practical office experience with a construction, roofing, restoration, home-service, or similar project-based business. Experience with customer calls, lead follow-up, appointment booking, and calm handling of customer questions. Hands-on experience with invoices, payment records, accounts receivable, collections, and accounts payable oversight. Ability to spot a missing document, unexplained balance, incorrect job reference, or duplicate Bill. Clear spoken and written English, accurate listening, and useful call notes. Ability to prioritize several competing tasks and follow through without constant reminders. JobTread experience is valuable. Tell us which CRM, job-management, invoicing, and office tools you have used. A reliable remote-work setup, internet connection, and a quiet place for customer calls. This is a remote role. Overseas candidates are welcome. You must be able to cover the agreed working hours for our California customers. Clear role boundaries You will work with our project coordinator, roofing project manager, sales team, and accounting systems. Crew supervision, field quality control, technical permit work, and supplier-bill corrections stay with their assigned owners. How to apply Apply with your resume. Before we schedule an interview, we will ask for a 4–6 minute Loom video. No slides or polished presentation are needed. In the video: Introduce yourself. Tell us what you are looking for in your next role. You may share something you enjoy outside work if you wish. Describe relevant experience with customer calls, office work, invoices, and payment records. Give one specific example and name the systems you used. You have new leads to call, overdue customer invoices, missing vendor bills, and paperwork due today. How would you decide what to do first, and why? How would you keep the remaining tasks from being forgotten? A customer says they already paid, but their invoice still shows a balance. What would you check and do next? A dumpster charge has no Bill showing on the job. What would you check, who would you contact, and how would you know it was resolved? We are evaluating how you communicate, prioritize, and work through the examples. You do not need to know our software to explain your approach. Personal interests are optional and are not selection criteria. Schedule and pay Full-time remote position. 40 hours per week, Monday through Saturday. Pacific Time availability is required. Exact daily hours will be discussed at interview. Pay: $30,000–$36,000 USD per year. One opening. Benefit: work from home. Overseas candidates are welcome; the United States posting market does not limit eligibility to US residents. Pay: $30,000.00 - $36,000.00 per year People with a criminal record are encouraged to apply Work Location: Remote
Наблюдалась 2026-09-17, впервые 2026-09-11, источник — Indeed.