Remote Launch Engagement Specialist
# Remote Launch Engagement Specialist **Hotwire Communications** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Technical-Support]` `[Telecommunications]` `[Launch-Specialist]` `[Contact-Center]` `[Remote-Engagement-Specialist]` `[Remote-Customer-Engagement-Specialist]` `[Virtual-Engagement-Specialist]` --- ### About the Role The Launch Engagement Specialist is responsible for providing a best-in-class customer service experience (White Glove Service) to new on-boarding customers while deepening customer engagement within our HW products and services. RESPONSIBILITIES: - Handle high call volume, covering a full range of customer inquiries concerning, new installation of services, scheduling follow-up, explaining their first monthly bill, etc. - Provide the highest level of customer service and sets the example for White Glove Service. - Serve as primary support liaison between the Company and new customers. - Assist customers with setting up new service and scheduling- appointments. - Possess thorough knowledge of Hotwire Communications product lines and other applications utilized by customers and maintain thorough knowledge of Fision product lines. - Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products. - Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues. - Promote and maintain high quality, professional service on every call with every customer. - Other duties as required or assigned. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Ability to speak clearly using grammatically correct English (Other language skills a plus) - Must have a High School Diploma or equivalent. - Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support - Strong communication and organizational skills - Demonstrate personal excellence including punctuality, integrity and accountability - Ability to demonstrate sensitivity and compassion - Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions: - A quiet workplace so you can focus on delivering excellent service to our customers - Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s. BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: - Comprehensive Healthcare/Dental/Vision Plans - 401K Retirement Plan with Company Match - Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) - Paid Volunteer Time - Paid Parental Leave - Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service - Employee Referral Bonuses - Exclusive Entertainment Discounts/Perks Originally posted on Himalayas
- Customer-Service
- Technical-Support
- Telecommunications
- Launch-Specialist
- Contact-Center
- Remote-Engagement-Specialist
- Remote-Customer-Engagement-Specialist
- Virtual-Engagement-Specialist
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).