Reliability Team Lead

Trust is built on reliability and correctness

Lead the team that keeps Ockto available, correct and fast, every time it matters

Every day, people use Ockto to share their identity, income, assets and bank data: when they apply for a mortgage, rent a home or take out a lease. Banks and other large organisations rely on our platform being available, correct and fast at exactly the moment their customer needs it.

As Ockto grows, with more clients, more data sources and new markets across Europe, we are investing in reliability as a discipline of its own. As our Reliability Team Lead, you build and lead the team that keeps our platform stable, observable and scalable at every step of that growth. You bring a preventive mindset: every incident is a chance to learn, every recurring issue is solved at its root, and every manual task is a candidate for automation. Your goal is not only to resolve issues quickly, but to make sure they don't happen in the first place. You do this with a clear mandate and short lines to the people who decide.

What you'll do

You lead Ockto's Reliability team and improve the operational reliability and supportability of the platform. As Reliability Team Lead, you:

-

Define and execute Ockto's reliability strategy, continuously identifying where operational effort can be converted into structural improvements.

-

Own the incident management process across the platform: incident coordination, severity classification, escalation, communication during major incidents and post-incident reviews.

-

Drive operational excellence: reduce MTTR, prevent incidents, and improve observability, monitoring and operational automation, so production becomes more predictable and needs less manual intervention.

-

Make sure every issue is understood and resolved at its root, using root cause investigations and trend analysis to turn findings into lasting improvements to the platform.

-

Lead and develop the Reliability team: coach Reliability Engineers, prioritise the workload, develop capabilities and build a culture of ownership, prevention and operational discipline.

-

Keep Product Engineering focused on building, while making sure production stays stable, observable and scalable.

-

Act as the primary bridge between operational reality and platform development, so that operational learning becomes product improvement.

-

Take part in operational governance and service reviews with strategic customers, bringing operational insights, reliability metrics, improvement plans and readiness assessments for major launches. You are the operational voice of the platform, separate from commercial account ownership.

-

Work closely with our Agent Ops team to improve operational efficiency through automation and AI-assisted diagnostics.

Who you work with

You report to our Product Engineering Director. Within the agreed Reliability capacity envelope, the team's priorities are yours: you own the backlog and the delivery of operational improvements such as automation, observability and structural remediation, and you can activate agreed specialist support and assign incident-response roles. Decisions that need additional capacity, change product behaviour or affect external commitments, you bring to the Director with options and a recommendation.

You lead our Reliability Engineers (and Operational Analysts, where applicable), and work closely with our Head of Product Engineering, Lead Product Engineers, Spec Leads, the Agent Ops Lead, our Trust organisation, Service Delivery and Support. Together you preserve shared responsibility for production, while progressively enabling more automated and self-service operations.