Relationship Manager

Job Description

Job Role: Relationship Manager

Reporting to: Head of Commercial

Department: Commercial

Job Purpose:

The Relationship Manager is responsible for acquiring, developing and managing relationships with investor landlords, with a strong focus on growing Keyper’s property management portfolio. The role involves identifying and approaching prospective landlords, understanding their investment and property needs, presenting Keyper’s solutions, and converting opportunities into signed Property Management Agreements.

The role requires a strong commercial mindset and hands-on experience in Dubai real estate, ideally within brokerage, property sales or property management sales. The successful candidate should be confident engaging directly with property owners, building trust, negotiating agreements and developing long-term relationships that support both new business growth and client retention.

Job Accountabilities:

• Build and maintain positive relationships with customers (Investor Landlords).
• Generate new business by identifying and approaching prospective Investor Landlords.
• Understand customers (Investor Landlords) need and develop plans to address them. Resolve landlord queries, concerns and complaints promptly and effectively.
• Identify Upselling and cross-selling opportunities.
• Promote High-quality sales, supply and customer service processes.
• Maintain strong landlord relationships to support retention and contract renewals.
• Work closely with internal teams to ensure a high standard of service.
• Maintain strong knowledge of the Dubai real estate market, competitors and emerging opportunities.
• Maintain accurate records of leads, client interactions and conversions in the CRM.

Experience & Skills:

Education:

• Bachelor's Business Administration and/or related field.

Experience & Competencies:

• Minimum 2-3 years of relevant experience within the UAE real estate market.
• Previous experience in real estate brokerage or property sales is required, with demonstrated experience selling directly to property owners/investors.
• Experience in Property Management Sales, Agreement and Conversions (required).
• Proven ability to prospect for new business, pitch solutions, negotiate and close deals.
• Understanding of basic Dubai Leasing terms and procedure.
• Knowledge in Sales (Secondary Market and Off-Plan).

Personal Attributes:

• Commercially driven
• Relationship-focused
• Strong problem-solving capabilities
• Persuasive without being pushy
• Enjoys taking end to end ownership of an issues
• Customer-focused
• Highly collaborative team player
• Excellent communicator (written and verbal, formal and informal).

Work Location: In person