Regional Programme Co-Ordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Regional Programme Coordinator plays a pivotal role in supporting the seamless delivery of a large-scale, multi-country capital project programme across the Asia Pacific region. This position serves as the backbone of operational excellence, focusing on the administration and optimization of both the Client and JLL's Project Management Information Systems and ensuring that critical project data flows accurately and efficiently across diverse, geographically dispersed teams. Reporting directly to the APJ Account Management and Project Management Director, this role collaborates closely with Regional Project Management Directors across India, Japan, and the broader Asia Pacific, as well as the Regional Commercial Lead, to maintain rigorous standards of data integrity, compliance, and reporting. By championing best practices in technology adoption, driving continuous improvement in data quality, and proactively addressing gaps in information management, the Regional Programme Coordinator enables informed decision-making, transparency, and accountability at all levels of the programme. This is an opportunity to contribute to the success of a dynamic, high-impact account where precision, collaboration, and a commitment to operational excellence are paramount.

This role is 100% based on site at the Client's offices.

Core responsibilities:

Serve as the subject matter expert for the client's project management processes, standards, and governance frameworks, providing guidance to dedicated account teams and variable project delivery teams across the Asia Pacific region.

Own and manage the monthly reporting and financial calendars, coordinating with PMO members, Regional Project Management Directors, and the Regional Commercial Director to ensure timely preparation, review, and submission of all account deliverables.

Maintain the client's internal financial management tool (Tririga Capital Projects) as the single source of truth for all project data, ensuring accuracy, completeness, and compliance with client requirements and contractual obligations.

Serve as the subject matter expert for JLL's Project Management Information System, maintaining deep knowledge of account-specific customizations and ensuring alignment with client reporting requirements.

Lead the onboarding and ongoing training of project delivery teams on client processes, governance requirements, and the use of project management information systems (where required), including delivery of training sessions and provision of ongoing support.

Prepare, consolidate, and deliver regular programme and financial reports for use by the APJ Account Management and Programme Management Lead, Regional Project Management Directors, and client stakeholders, ensuring accuracy, clarity, and alignment with the programme.

Facilitate governance meetings with client leadership stakeholders, including preparation of agendas, materials, and meeting minutes, and chair meetings as required to ensure productive engagement and follow-through on action items.· Interface with equivalent role in the Americas region, to share best practice, capture lessons learned, and drive consistency in governance approaches across regions.

Respond to ad hoc reporting requests and data inquiries from client stakeholders and senior leadership, delivering timely, accurate, and professionally presented outputs.

Coordinate with the Regional Commercial Director on finance-related governance activities, including support for cash flow forecasting, invoice tracking, budget variance reporting, and procurement compliance.

Support the preparation of compliance documentation for internal and external audits, ensuring adherence to client-specific business controls, financial reporting standards, and record management requirements.

Drive continuous improvement initiatives to enhance the efficiency, accuracy, and transparency of governance processes, reporting frameworks, and data management practices across the regional programme.

Support the APJ Account Management and Programme Management Lead in the preparation of internal JLL performance reviews, client satisfaction assessments, and strategic planning activities.

Key Interfaces:

APJ Account Management and Project Management Director

Regional Project Management Directors (India, Japan, Rest of Asia)

Regional Commercial Lead

Variable project delivery teams

JLL Global Technology and Innovation Teams

Regional and country-level administrative and finance support teams

Success Criteria:

Consistently high data quality within Ingenious across all projects, as evidenced by minimal errors, omissions, or compliance gaps.

Timely and accurate delivery of all regular and ad hoc reports to meet client and internal leadership requirements.

Demonstrated proficiency of project teams in the use of Ingenious, with measurable reductions in data entry errors and delays.

Effective resolution of data quality issues, with clear audit trails of follow-up actions and escalations.

Positive feedback from Regional Project Management Directors, client stakeholders, and senior leadership on the quality, timeliness, and utility of reporting and data management support.

Successful onboarding and training of new project team members, with clear evidence of knowledge transfer and adoption of standardized processes.

Contribution to continuous improvement initiatives that enhance efficiency, accuracy, and transparency in programme delivery.

Attributes:

Exceptional attention to detail and a meticulous approach to data management and quality control.

Strong organizational and time management skills, with the ability to manage multiple priorities, deadlines, and competing demands.

Proactive and self-motivated, with the ability to work independently and take ownership of responsibilities without constant supervision.

Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally to diverse audiences.

Collaborative and team-oriented, with a genuine commitment to supporting colleagues and contributing to collective success.

Strong analytical and problem-solving skills, with the ability to identify issues, diagnose root causes, and recommend practical solutions.

High degree of resilience and adaptability, with the ability to navigate ambiguity, manage change, and remain effective in a fast-paced, dynamic environment.

Proficiency in technology and information systems, with a natural aptitude for learning and mastering new software platforms.

Demonstrated integrity, professionalism, and commitment to upholding the highest standards of ethical conduct.

Preferred qualifications:

Bachelor's degree or equivalent qualification in business administration, project management, information systems, or a related field.

Minimum of 3–5 years of experience in project coordination, data management, or administrative support within a project delivery, construction, or professional services environment.

Prior experience working with project management information systems or enterprise data platforms; experience with JLL's Ingenious system is highly desirable.

Strong proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting functions; familiarity with other Microsoft Office applications (Word, PowerPoint, Teams).

Experience in preparing professional reports, dashboards, and presentations for senior leadership and client stakeholders.

Understanding of project management principles, financial reporting, and contract compliance within a client-facing environment.

Experience working in a multi-country or regional capacity, with appreciation for cultural nuances and effective remote collaboration.

Familiarity with construction, design, or capital project delivery processes is advantageous but not essential.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.