Regional Manager

OZARK COMMUNITIES

Regional Manager — Illinois Portfolio

Mobile Home Community Operations

Position: Regional Manager Location: Illinois Portfolio (St. Clair County, Madison County, Carbondale, Decatur, & Freeport Regions) Reports To: Chief Operating Officer (COO) Works Closely With: Project Manager, Finance Department, Executive Leadership Team Direct Reports: Property Managers, Maintenance Technicians, Centralized Support Hub (Virtual Assistants & Administrative Support Teams)

Ozark Communities is a fast-growing owner and operator of mobile home communities focused on building safe, well-maintained, and financially strong communities throughout the Midwest. Our Illinois portfolio currently spans communities across St. Clair County, Madison County, Carbondale, Decatur, and Freeport.

We are seeking a highly driven, operationally elite Regional Manager to oversee and scale all aspects of our Illinois mobile home park operations. This is not a traditional regional manager role. We view this position as a strategic operational partner to the executive team with full transparency into company financials, operational strategy, and portfolio performance.

This leader will own regional execution across operations, financial performance, occupancy growth, collections, maintenance performance, team accountability, and customer experience. The ideal candidate combines strong field leadership with business intelligence, operational systems thinking, and entrepreneurial ownership mentality.

Position Overview

The Regional Manager will oversee the operational and financial performance of multiple mobile home communities throughout Illinois while coordinating closely with centralized departments and field teams.

This role is responsible for driving portfolio profitability by increasing revenue, improving occupancy, optimizing collections, controlling expenses, and creating operational consistency across all communities.

The Regional Manager will lead:

· Property Managers

· Maintenance Technicians

· On-Site Managers

· Centralized Virtual Assistant Support Teams

· Collaboration with Finance & Accounting

· Collaboration with Construction/Project Management

This position requires a leader who can operate both strategically and tactically - someone equally comfortable reviewing financial statements, conducting property walks, solving operational issues, leading teams, and developing systems that scale.

Core Responsibilities

1. Portfolio Leadership & Operations

· Oversee daily operations across all assigned mobile home communities

· Lead and develop Property Managers, On-Site Managers, and Maintenance Teams

· Establish operational accountability through KPIs, scorecards, inspections, and reporting

· Ensure communities maintain strong curb appeal, safety standards, and resident satisfaction

· Conduct regular site visits, property inspections, and operational audits

· Ensure enforcement of community rules, lease compliance, and operational procedures

· Create consistency in operations across all communities regardless of geography

· Partner with centralized support teams to ensure field operations run efficiently

· Assist in hiring, training, coaching, and performance management of field staff

The Regional Manager will be expected to create a culture of ownership, urgency, accountability, and professionalism throughout the portfolio.

1. Financial Leadership & P&L Ownership

This role carries direct responsibility for portfolio financial performance.

The Regional Manager will receive full transparency into:

· Profit & Loss Statements

· Balance Sheets

· Cash Flow Reports

· Budget Performance

· Vendor Spend

· Payroll Costs

· Collections Performance

· Maintenance & CapEx Spend

· Occupancy Metrics

· EBITDA Performance

Responsibilities include:

· Driving EBITDA growth across the assigned portfolio

· Increasing occupancy and revenue performance

· Reducing unnecessary operational expenses

· Identifying inefficiencies and operational leakage

· Monitoring delinquency and collections trends

· Collaborating with finance on budgeting and forecasting

· Managing utility expense controls and vendor performance

· Reviewing monthly financial statements and creating action plans

This position is expected to think like an owner and operate with strong financial discipline.

1. Revenue Growth & Occupancy Strategy

· Drive home sales, rentals, and occupancy growth

· Develop strategies for infill and vacant lot reduction

· Monitor market rents and pricing strategies

· Improve collections processes and delinquency management

· Partner with marketing and leasing support teams to increase lead generation

· Monitor leasing funnel performance and conversion metrics

· Support resident retention strategies and customer experience initiatives

The Regional Manager will play a major role in maximizing NOI and asset value across the portfolio.

1. Maintenance & Capital Project Coordination

· Partner closely with the Project Manager on CapEx planning and execution

· Assist in managing maintenance budgets and project timelines

· Ensure maintenance teams are operating efficiently and professionally

· Improve turn times for vacant homes and rental units

· Prioritize preventative maintenance and infrastructure planning

· Monitor work order completion times and service quality

· Assist in evaluating large repair projects and vendor bids

This role will help ensure communities remain operationally strong while improving long-term asset quality.

1. Leadership of Centralized Support Hub

Ozark Communities utilizes a centralized operational support structure that includes specialized administrative and virtual support teams.

The Regional Manager will oversee coordination between field operations and centralized support functions, including:

· Leasing Support

· Collections Support

· Administrative Support

· Marketing Coordination

· Resident Communications

· Maintenance Coordination

· Customer Service Operations

The Regional Manager must ensure strong communication and accountability between the field and support hub teams.

1. Executive Collaboration & Strategic Planning

· Serve as a trusted operational partner to the COO and executive leadership

· Participate in strategic planning discussions and operational initiatives

· Help identify operational improvements and scalable systems

· Assist leadership with growth planning, acquisitions, staffing models, and operational integration

· Provide operational reporting and recommendations to ownership

This position will have significant visibility into company operations and growth strategy.

Ideal Candidate Profile

We are seeking someone who combines:

· Strong operational leadership

· Financial intelligence

· Entrepreneurial drive

· Systems thinking

· Accountability-focused management

· High emotional intelligence

· Strong communication and leadership presence

The ideal candidate treats the portfolio like it is their own business.

Qualifications

· 5+ years of multi-site property management experience required

· Mobile home park or multifamily experience strongly preferred

· Experience managing remote and field-based teams

· Strong understanding of financial statements and operational budgeting

· Proven ability to improve occupancy, collections, and operational performance

· Experience managing maintenance operations and capital projects

· Strong leadership, organization, and communication skills

· Ability to travel regularly throughout Illinois communities

· Proficiency with property management systems such as AppFolio preferred

· Valid driver’s license and reliable transportation required

Why Join Ozark Communities?

Full Financial Transparency

You will have visibility into the same financial data and operational metrics as executive leadership.

Growth Opportunity

As Ozark Communities continues to expand, this role will have the opportunity to grow into senior operational leadership.

Entrepreneurial Environment

We move quickly, solve problems collaboratively, and empower leaders to make decisions.

High Impact

This role directly influences company profitability, operational performance, resident experience, and long-term growth.

Compensation & Benefits

· Competitive Base Salary

· Performance-Based Bonus Structure tied to EBITDA, Occupancy, and Operational KPIs

· Travel Reimbursement

· Leadership Growth Opportunities

· Paid Time Off & Benefits Package

· Opportunity to grow alongside a rapidly scaling company

At Ozark Communities, we are building more than mobile home parks - we are building operational excellence, strong communities, and long-term value. We are looking for leaders who want to help build something meaningful and scalable.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: Hybrid remote in O'Fallon, IL 62269