Regional Manager

Regional Manager - Job Description

The role at a glance

Company Comfort Homecare

Location Regional (home- or hub-based), with travel across the region and to head office in Clane, Co. Kildare

Contract Full-time, permanent

Hours 40 hours per week, Monday to Friday

Salary €55,000 - €60,000 DOE, plus performance bonus of up to 5%

Reports to CEO and Heads of Department

Direct reports Branch Managers across the regional portfolio

About The Role

Comfort Homecare provides compassionate, high-quality care to people in their own homes. We are

looking for an experienced Regional Manager to lead a portfolio of branches and make sure every client

receives safe, person-centred care, delivered to the hours they are assessed for.

You will hold Branch Managers accountable for their branch results while giving them the direction,

coaching and support to succeed. Branch Managers own local service delivery; you lead, support,

challenge and coordinate across the region, and turn national priorities into clear regional action.

Key Responsibilities

Quality, safety and compliance

Make sure care is delivered in line with care plans, company policy, HSE tender requirements

and the HIQA National Standards for Home Support. Work closely with our compliance and

quality director team.

Lead the region's readiness for HIQA registration and inspection in conjunction with our

compliance team, with clear evidence of governance, audits and actions.

Act as regional safeguarding lead under the HSE Safeguarding Vulnerable Persons policy and

Children First.

Oversee incidents, complaints and corrective actions, making sure each is owned, time-bound

and closed out with learning.

Financial performance and growth

Manage the regional budget: revenue, delivered hours, overtime, mileage, agency spend, gross

margin and branch contribution.

Challenge adverse performance and agree recovery plans with clear owners and measures.

Grow the region through private clients and new HSE packages in line with strategic growth

plans.

Maintain a regional report and report weekly and monthly to the General Manager.

Branch leadership and people

Lead, coach and develop Branch Managers so they operate independently and confidently.

Oversee day-to-day operations across the region and run a disciplined performance rhythm on

KPIs, quality standards, workforce and clients.

Handle escalated complaints, HR issues and staff development initiatives.

Work with HR on workforce planning, recruitment, retention and absence.

Monitor mandatory training in collaboration with our Learning and Development manager, and

build a culture where care staff feel valued.

Service delivery

Monitor contracted versus delivered hours, fill rate, missed visits and continuity of care.

Work with National Scheduling and Branch Managers to make the best use of care capacity and

manage new initiative start-ups.

Collaborate with Recruitment to make sure there is capacity for new care packages.

Monitor the Branch Managers and assist them to build strong relationships with the HSE, Home

Support Offices, Public Health Nurses, GPs, hospitals and families.

Essential

What you will bring

QQI Level 6 (Advanced/Higher Certificate) or higher in health, social care or management.

3+ years in home care management, including line management of managers, coordinators or

supervisors.

A genuine passion for high-quality, person-centred care.

Working knowledge of safeguarding, care planning, Irish employment law and GDPR.

Strong people management, coaching and problem-solving skills, including under pressure.

Confidence with rostering software, Excel and performance dashboards.

Full clean driving licence, own car with business insurance, and willingness to travel extensively.

Eligibility to work in Ireland and satisfactory Garda vetting.

Desirable

Degree in nursing (NMBI registered), social care or healthcare management.

Multi-site or regional management experience.

Experience of HSE tenders, home support contracts and HIQA inspections.

Knowledge of the HIQA National Standards for Home Support and the Health (Amendment)

(Home Support Providers) Act 2026.

Budget management and data-driven quality improvement experience.

Living within or close to the region; languages relevant to the workforce.

Why join us?

Competitive salary of €55,000 - 60,000 depending on experience, plus a performance bonus of

up to 5%.

Monday to Friday working week.

Employee Assistance Programme.

A dedicated, supportive team and a role where you truly make a difference to peoples lives.

Ready to take the next step in your career? Send your CV and a short cover letter to

Dara@comforthomecare.ie

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