Regional Delivery Manager - Midwest

Job Overview

We are seeking a highly skilled and motivated Regional Delivery Manager to oversee a portfolio of Third-Party Logistics Carriers (3PLs), while supporting assigned market stores across the region. In this role, you’ll bring your leadership, logistics expertise, and customer-focused mindset to drive operational excellence, customer satisfaction, and financial performance. You will collaborate closely with cross-functional teams including Store Operations, DC Operations, Inventory Control, and others to champion the customer experience and uphold “The Bob’s Way.”

This role has a Tuesday through Saturday schedule, with occasional Monday work due to volume needs. National travel responsibilities up to 50%. We are open to the right candidate working primarily remote; ideally based in or near one of the following locations in the Midwest: Columbus, OH, Indianapolis, IN, Cincinnati, OH, Bowling Green, Louisville or Lexington, KY. We would also consider the right candidate being based in IL or TN.

Key Responsibilities

• Apply your expertise in logistics and transportation management to oversee up to 100 daily delivery routes and ensure successful delivery of up to 1,250 customer orders daily.
• Partner with internal stakeholders and 3PL providers to drive service excellence, cost savings, and routing efficiencies.
• Apply your skills in KPI measurement to monitor and improve regional performance in sales, delivery success, and customer satisfaction.
• Collaborate with other departments to ensure alignment of strategy and execution across business functions.
• Utilize analytical skills to identify improvement areas, analyze data, and implement impactful process changes.
• Help enhance depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives.
• Lead strategic projects, including depot openings/closures and store delivery support.
• Conduct weekly carrier meetings and regular site inspections to ensure compliance and continuous improvement.
• All other duties as assigned.

Minimum Qualifications

Required Education:

• Bachelor’s degree in Business, Logistics, or related field; or equivalent combination of education and experience.

Experience:

• 5+ years in transportation logistics management.
• 5+ years of successful multi-unit retail or delivery operations experience.

Other Qualifications:

• Strong data analysis and communication skills.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Key Competencies and Required Skills

Leadership Competencies

• People Leadership: Demonstrated ability to inspire and lead cross-functional teams and external partners.
• Talent Development: Proven record of mentoring, developing, and retaining high-performance teams.
• Shared Accountability: Skilled in holding team members and carriers accountable to KPIs and standards.
• Effective Delegation: Ability to empower others while maintaining oversight of delivery outcomes.
• Focus on Outcomes: Track record of driving strategic initiatives to measurable success.

Behavioral Competencies

• Sound Decision-Making: Uses judgment to make timely, effective decisions in high-pressure environments.
• Problem Solving: Adept at root cause analysis and developing long-term solutions.
• Communication: Strong written/verbal communication across all organizational levels.
• Conflict Navigation: Experienced in managing difficult carrier and team conversations constructively.
• Team Empowerment: Cultivates a culture of customer service, accountability, and operational excellence.

Technical/Functional Competencies

• Technical Proficiency: Familiar with logistics technology (SAP / EWM), Microsoft Office Suite, and delivery tracking systems (DispatchTrack).
• KPI/Financial Acumen: Skilled in managing $400M+ in delivered sales and analyzing key logistics metrics.
• Customer Satisfaction: Deep commitment to delivering “best in class” customer experience.
• Process Improvement: Proven success improving logistics workflows and reducing delivery-related costs.
• Strategic Planning: Ability to implement regional strategies aligned with broader company goals.

Preferred Competencies and Skills

• Experience in alternate Big Ticket Retail or furniture industry.
• Familiarity with wood, bedding, upholstery, and leather furniture.
• Ability to motivate diverse teams and manage through change.
• Passion for learning and continuous improvement.

Supervisory Responsibility

• Manages 3PL depot managers and regional delivery teams indirectly.
• No direct reports but provides strategic leadership across the region.

Work Environment

• Field-based role with regular in-person travel to depot and store locations.
• Frequent virtual meetings with carriers, internal stakeholders, and cross-functional teams.
• Flexibility to balance office-based strategic planning and field execution.

Physical Requirements and ADA

• Able to sit, walk, stand, bend, kneel, reach, twist, push, pull, climb, balance, crouch, and lift/move up to 50 lbs without assistance.
• Move objects up to 100lbs with or without reasonable accommodations.
• Stand or sit for extended periods to perform job functions.

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

86-110k base salary + bonus target

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.