Regional Business Centre Manager
# Regional Business Centre Manager **EP (Properties) LTD** · Blackburn · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Job Description: Regional Business Centre Manager Job Title: Regional Business Centre Manager Department: Operations / Business Management Reports To: Regional Director / Head of Operations Location: Regional – with regular travel between business centres Direct Reports: Business Centre Managers, Centre Supervisors and administrative or operational staff, as applicable 1. Job Purpose The Regional Business Centre Manager is responsible for the effective management, commercial performance and operational success of a portfolio of business centres across an assigned region. The role provides leadership, direction and support to individual centre managers and their teams, ensuring that each centre operates efficiently, delivers excellent customer service, achieves financial and operational targets, and complies with company policies, procedures and relevant legislation. The postholder will drive regional growth, improve operational performance, develop strong customer and stakeholder relationships, and ensure consistency of service delivery and best practice across all centres. 2. Key Responsibilities A. Regional Operations Management * Oversee the day-to-day operations and overall performance of all business centres within the region. * Ensure each centre operates in line with company standards, policies, procedures and service-level expectations. * Monitor operational performance, identify areas for improvement and implement effective action plans. * Conduct regular site visits, operational reviews and performance assessments. * Ensure appropriate staffing, resource allocation, equipment and facilities are in place to support business needs. * Maintain consistent operating standards and share best practice across the regional network. * Identify operational risks and implement appropriate controls and contingency plans. B. Financial and Commercial Performance * Take responsibility for regional financial performance, including budgets, revenue, expenditure and profitability. * Develop and implement business plans to achieve agreed financial and operational objectives. * Monitor key financial indicators, identify variances and take corrective action where necessary. * Identify opportunities to increase revenue, improve margins, reduce costs and maximise the utilisation of business centre facilities and resources. * Support the preparation of budgets, forecasts, management reports and business cases. * Ensure appropriate financial controls, purchasing procedures and cost-management practices are maintained. * Contribute to regional business development, growth initiatives and the identification of new commercial opportunities. C. Leadership and People Management * Lead, motivate and develop centre managers and regional teams to achieve high levels of performance. * Set clear objectives, responsibilities and performance expectations. * Conduct regular one-to-one meetings, performance reviews and development discussions. * Identify training needs and support succession planning and talent development. * Promote accountability, teamwork, professional standards and a positive working culture. * Manage recruitment, workforce planning, employee relations and performance issues in line with company policies. * Ensure adequate staffing levels, effective shift or workload planning, and appropriate cover across all centres. D. Customer Experience and Stakeholder Relationships * Ensure all centres deliver a professional, consistent and high-quality customer experience. * Develop and maintain strong relationships with customers, tenants, business partners, suppliers and other stakeholders, as relevant to the organisation. * Monitor customer feedback, complaints and satisfaction levels, ensuring issues are resolved promptly and effectively. * Identify opportunities to improve customer retention, engagement and service quality. * Represent the organisation at regional meetings, networking events and stakeholder engagements. * Support the development of long-term customer relationships and identify opportunities for additional business. E. Health, Safety, Compliance and Risk Management * Ensure all centres comply with relevant legislation, regulatory requirements and internal policies. * Maintain appropriate health and safety standards and ensure risk assessments and safety procedures are implemented. * Ensure buildings, equipment and facilities are maintained to appropriate standards. * Monitor compliance with fire safety, security, data protection, employment and other applicable requirements. * Ensure incidents, accidents, complaints and operational risks are reported, investigated and addressed appropriately. * Maintain accurate records, documentation and audit trails. * Work with relevant internal teams and external providers to resolve compliance or facilities-related issues. F. Business Development and Continuous Improvement * Identify opportunities to expand services, increase revenue and strengthen the organisation's regional market position. * Monitor market conditions, customer needs and competitor activity. * Lead regional improvement projects and support the implementation of new systems, processes and services. * Review existing procedures to improve efficiency, reduce waste and enhance customer satisfaction. * Use performance data and feedback to inform decisions and establish measurable improvement objectives. * Support organisational change and ensure new initiatives are implemented consistently across the region. G. Reporting and Performance Management * Produce regular regional performance reports covering financial results, operational delivery, customer satisfaction, staffing and compliance. * Monitor key performance indicators (KPIs) and ensure corrective actions are implemented where required. * Provide accurate and timely updates to senior management on performance, risks, opportunities and emerging issues. * Ensure centre managers maintain accurate management information and reporting standards. * Contribute to strategic planning and the development of regional objectives. 3. Key Performance Indicators (KPIs) Performance will be measured against agreed regional and organisational targets, which may include: * Achievement of regional revenue, budget and profitability targets. * Operational efficiency and performance across all centres. * Customer satisfaction, retention and complaint resolution. * Centre utilisation, occupancy or capacity levels, where applicable. * Employee engagement, retention, development and productivity. * Compliance with health and safety requirements and internal standards. * Delivery of agreed business improvement initiatives. * Cost control and effective resource management. * Achievement of individual centre performance targets. * Growth in customer accounts, service uptake or new business opportunities. 4. Essential Skills and Experience * Proven experience in multi-site management, regional operations, business centre management or a comparable leadership role. * Demonstrable experience managing teams and developing managers across multiple locations. * Strong commercial awareness and experience of managing budgets, financial performance and operational costs. * Excellent leadership, communication, organisation and decision-making skills. * Experience of setting objectives, monitoring performance and delivering measurable results. * Strong customer service and stakeholder management capabilities. * Ability to analyse performance data, identify trends and implement improvements. * Sound understanding of operational risk, health and safety and relevant compliance requirements. * Competent in Microsoft Office and business management or reporting systems. * Full UK driving licence and willingness to travel regularly across the region, if applicable. 5. Desirable Qualifications and Experience * A relevant qualification in business management, leadership, operations or a related discipline. * Experience in commercial property, serviced offices, business support services or a similar multi-site environment. * Experience of business development, sales growth and customer account management. * Formal management, leadership or project management training. * Experience implementing operational improvement programmes or managing organisational change. 6. Personal Attributes The successful candidate will demonstrate: * Strong leadership and the ability to inspire and motivate others. * A proactive, commercially focused and results-driven approach. * Excellent interpersonal and relationship-building skills. * A high level of professionalism, integrity and accountability. * The ability to balance strategic priorities with day-to-day operational demands. * Strong problem-solving skills and the confidence to make informed decisions. * Flexibility, resilience and the ability to work effectively in a changing environment. * A commitment to continuous improvement, customer service and employee development. 7. Scope of Authority The Regional Business Centre Manager will be responsible for managing regional operational priorities and ensuring that individual centres meet agreed performance standards. Within delegated authority, the postholder will make decisions relating to staffing, resource allocation, operational expenditure, customer issues and service delivery. Significant financial commitments, contractual decisions, capital expenditure and matters outside agreed authority must be escalated to the appropriate senior manager. 8. General Responsibilities The postholder will undertake other reasonable duties consistent with the level and purpose of the role. They will act in the best interests of the organisation, maintain confidentiality, comply with company policies and procedures, and promote a safe, inclusive and professional working environment. 9. Overall Accountability The Regional Business Centre Manager is accountable for ensuring that all centres within the region are well managed, commercially successful, operationally efficient and customer-focused, while developing capable teams and supporting the organisation's wider strategic objectives. Pay: £30,000.00-£40,000.00 per year Benefits: - Free parking - On-site parking Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-12, источник — Indeed.