Reconciliation Lead

Reconciliation Lead

Hybrid, In-Office in Fort Worth, TX

Monday, Tuesday and Wednesday in-office; work from home Thursday and Friday.

About the Role

You will join a Lead Reconciliation Analyst team responsible for reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. In this role, you will be expected to maintain an in-depth understanding of the customer’s needs and their business to provide them with the best use of the FDS Amplicare reconciliation application helping deliver meaningful outcomes across the patient care journey.

Your work will directly impact FDS Amplicare Customers, and help shape what’s next in healthcare.

Key Responsibilities

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You will lead reconciliation activities and customer support efforts by partnering with internal teams, customers, and cross-functional stakeholders to deliver accurate reconciliations and positive customer outcomes

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You will support and improve reconciliation processes, workflows, and application usage to enhance accuracy, efficiency, and customer satisfaction

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You will collaborate across customer support, product, operations, and technical teams to resolve issues, influence decisions, and ensure successful execution of priorities

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You will analyze data, troubleshoot challenges, and implement solutions that improve quality, performance, or user experience

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You will communicate progress, risks, and outcomes clearly to stakeholders, demonstrating accountability and follow-through

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You will manage multiple priorities effectively, delivering high-quality results in a dynamic environment

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You will contribute to continuous improvement efforts, identifying opportunities to innovate and enhance team or product performance

Minimum Requirements

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1 -2 years of experience in healthcare operations, pharmacy services, reconciliation, or customer-facing support roles

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Demonstrated knowledge of customer service, problem-solving, and workflow management

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Experience with Microsoft Office applications, reporting tools, and customer relationship or reconciliation systems

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Ability to communicate clearly through documentation, presentations, and cross-functional collaboration

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Strong problem-solving skills and ability to work both independently and as part of a team

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Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation

Preferred Qualifications

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Associate or Bachelor degree in healthcare, business, or a related field or equivalent practical experience

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Experience with pharmacy reconciliation platforms, healthcare technology, or pharmacy operations systems

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Exposure to process improvement, data analysis, and customer relationship management workflows

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Hands-on experience with troubleshooting, customer interaction, reconciliation, and issue resolution

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Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes

90-Day Success

In your first 90 days, you will:

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Build a strong understanding of FDS Amplicare reconciliation products, systems, customer workflows, and team processes

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Establish relationships with cross-functional partners and learn how teams collaborate to deliver results

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Contribute to key projects or priorities, delivering early measurable outcomes

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Begin taking ownership of defined responsibilities with guidance, demonstrating accountability and progress

Inclusion Statement

We encourage candidates from all backgrounds to apply—even if you don’t meet every qualification listed. If you're excited about this role and the opportunity to make an impact, we’d love to hear from you.

Learn more about our culture at: https://careers.omnicell.com/

Drug Screen: Not Required

Base Compensation: $17.12 to $17.50

(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)

Drug Screen: Not Required

Base Compensation: $17.12 to $17.50

(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)

About Us

At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives.

We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.

But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.

Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.

If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.