Receptionist cum Customer Relationship Officer

Job Vacancy: Receptionist cum Customer Relations Officer Pay: 2,500.00 – 4,000.00 (AED) per month Location: Dubai, United Arab Emirates

Role Description We are looking for a dedicated and bilingual Receptionist cum Customer Relations Officer to join our team in Dubai. This is a full-time, on-site role that requires a blend of excellent communication skills, front-desk management, and strong administrative support. As the first point of contact for our company, you will be responsible for welcoming guests, managing client interactions, supporting sales efforts through telesales, and ensuring smooth office operations.

Key Responsibilities

• Front Desk Management: Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person, answer and screen incoming phone calls, and ensure the reception area is consistently tidy and presentable.
• Bilingual Communication: Effectively handle inquiries and provide front-desk and remote support in both English and Hindi.
• Customer Support: Respond promptly to customer inquiries via phone, email, and in-person with a professional and welcoming demeanor.
• Administrative Support: Manage day-to-day office tasks, including receiving and sorting daily mail/deliveries, data entry, filing, and maintaining CRM records.
• Telesales & Outreach: Make outbound calls to prospective clients and follow up on existing leads to drive business growth during designated hours.
• Problem Solving: Address client concerns and coordinate with internal departments to provide timely solutions.

Qualifications & Requirements

• Experience: Minimum 1 year of experience in a Receptionist, Front Office, Telesales, Admin, or Customer Relations role.
• UAE Experience: Minimum 1 year of U.A.E-based experience is required.
• Language: Must be fluent in English and Hindi.
• Education: Bachelor’s degree is required.
• Driving License: Valid UAE Driving License is preferred.
• Skills:
• Professional attitude, appearance, and telephone etiquette.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong multitasking and organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Excellent interpersonal and "people" skills.
• Attention to detail and accuracy in administrative work.

Application Instructions Interested candidates who meet the requirements are invited to apply immediately.

To Apply: Please apply on Indeed OR send your updated CV along with a recent professional photograph via WhatsApp to: +971 52 799 1291

Job Details

• Job Type: Full-time
• Education: Bachelor's (Required)
• Experience: Reception / Customer Relations / Telesales / Insurance or Banking sector: 1 year (Required); U.A.E - based: 1 year (Required)
• Language: Fluent English & Hindi (Required)
• License/Certification: U.A.E Driver's license (Preferred)
• Work Location: In person

Pay: AED2,500.00 - AED4,000.00 per month

Work Location: In person