Quality Manager – AI Server RMA (Field Repair) Operation

Quality Manager –

AI Server RMA (Field Repair) Operation

Position Summary

The Quality Manager leads quality operations for AI server RMA, depot and field repair, rework, failure analysis, testing, and return-to-customer activities .

This role ensures complex AI/HPC server systems, including GPU/accelerator platforms, high-speed networking, power systems, firmware, and direct liquid cooling (DLC) , meet customer, engineering, safety, workmanship, and ISO 9001 requirements.

A key responsibility is turning field and RMA data into corrective actions that reduce repeat failures, No Trouble Found (NTF), repair escapes, and customer complaints .

Key Responsibilities

RMA & Repair Quality - Own quality controls throughout the RMA lifecycle from receiving and diagnosis through repair, testing, release, and return to service. - Establish inspection, acceptance, and release criteria for servers, racks, compute nodes, FRUs, and cooling systems. - Ensure compliance with work instructions, engineering specifications, configuration controls, ESD, and workmanship requirements. - Establish Quality Hold, Stop Ship, containment, escalation, and release criteria . - Maintain product, component, repair, and test-result traceability. - Prevent unresolved, intermittent, or repeat defects from reaching customers. Failure Analysis & Corrective Action - Lead structured problem solving using 8D, CAPA, 5 Why, Fishbone, Fault Tree, Pareto, and DOE , as appropriate. - Drive investigations from symptom failure mode physical cause escape point systemic root cause . - Partner with engineering on hardware, cooling, networking, power, firmware, and configuration failures. - Ensure corrective actions address both defect occurrence and failure of existing detection/prevention controls. - Verify corrective-action effectiveness and prevention of recurrence.

Quality Systems & Customer Support - Maintain compliance with applicable ISO 9001, ISO 14001, ISO 45001, ANSI/ESD S20.20, customer, engineering, and IPC requirements . - Support audits, NCR/MRB, CAPA, document/change control, calibration, training, supplier quality, and risk management. - Serve as the Quality lead for customer complaints and major field escalations. - Lead containment, customer 8Ds , root-cause investigations, corrective actions, and closure. - Support Stop Ship and fleet-level containment when required. Process Control, Analytics & NPI - Establish quality gates for diagnosis, repair, component replacement, liquid-loop verification, functional/stress testing, final inspection, and release. - Implement standardized defect/repair codes, electronic travelers, serial-number traceability, test-data retention, error-proofing, and layered audits. - Monitor key metrics including RMA rate, repeat repair, FPY, repair yield, NTF, defect escapes, DOA after repair, customer complaints, and CAPA/8D aging . - Use Pareto and trend analysis to identify systemic field-quality risks. - Support new AI server introductions and participate in PFMEA, Control Plan, ECN/ECO, engineering change, and repair-readiness reviews . Team Leadership - Lead and develop Quality Engineers, inspectors, technicians, and supporting personnel. - Manage staffing, training, qualification, performance, and technical development. - Build a culture where employees are empowered to stop the process when product integrity or customer quality is at risk . Required Qualifications - Bachelor’s degree in Electrical, Mechanical, Industrial, Manufacturing, Quality Engineering , or related technical discipline. - 5+ years of experience in electronics manufacturing, server hardware, repair/RMA, or quality engineering. - 3+ years of Quality leadership or management experience. - Strong knowledge of ISO 9001 Quality Management Systems . - Demonstrated experience with 8D, CAPA, RCA, 5 Why, PFMEA, Control Plans, SPC, and Pareto analysis . - Experience with complex electronics, data-center hardware, server repair, manufacturing, or RMA operations. - Knowledge of ESD controls and electronic-product handling . - Experience leading customer-facing investigations and corrective actions. - Ability to interpret engineering drawings, specifications, BOMs, test results, and technical work instructions. - Strong analytical, leadership, communication, and cross-functional problem-solving skills.

Preferred Qualifications

Experience with: - AI or GPU server platforms - Direct liquid cooling - Server/datacenter RMA and field repair - Electronics failure analysis and reliability testing - Firmware/configuration management - Customer 8D and supplier corrective actions - PFMEA, Control Plans, and NPI Preferred certifications: - ASQ Certified Quality Engineer (CQE) - ASQ CMQ/OE - Six Sigma Green Belt or Black Belt - ISO 9001 Lead/Internal Auditor Technical Leadership

The successful candidate must be comfortable leading investigations spanning mechanical, electrical, thermal, cooling, firmware, software, and manufacturing processes . The role requires sufficient technical depth to challenge assumptions, evaluate objective evidence, determine containment boundaries, identify systemic risk, and ensure corrective actions prevent recurrence.

Ideal candidates combine hands-on quality expertise, strong customer leadership, and data-driven problem solving with experience supporting high-complexity AI server repair operations.

What changed: I reduced detailed component lists, combined overlapping QMS/customer responsibilities, and shortened the process and analytics sections. The posting still preserves the critical screening terms for the role, particularly AI/HPC, GPU servers, DLC, RMA, ISO 9001, 8D/CAPA/RCA, NPI, and customer quality leadership .

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