Quality Assurance Manager
# Quality Assurance Manager **MindPlus (Pvt) Ltd** · Sri Lanka · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[QA-Manager]` `[Sales-Quality-Assurance]` `[Contact-Center-Quality-Assurance]` `[Performance-Management]` `[Travel-Industry-Quality]` `[Quality-Manager]` `[QA-QC-Manager]` `[Quality-Control-Manager]` `[Quality-Assurance-Project-Manager]` `[Quality-Assurance-Program-Manager]` `[Quality-Assurance]` --- ### About the Role Join a leading travel company with a high-performing contact centre that delivers exceptional service and sales support to customers worldwide. We are seeking an experienced Quality & Performance Manager to lead our contact centre QA function, ensuring service excellence, sales conversion optimisation, and compliance across all inbound and outbound sales calls. Key Responsibilities - Monitor, evaluate, and score inbound/outbound sales calls against defined quality and performance standards - Provide constructive feedback, coaching, and guidance to sales agents to improve call quality, objection handling, and conversion rates - Track, analyse, and report on QA performance metrics to identify trends, training needs, and process improvements - Ensure all calls comply with company policies, sales scripts, and regulatory guidelines - Work closely with Sales, Operations, and Training teams to develop improvement plans and drive consistent service quality - Recommend process enhancements and best practices to boost customer experience and sales performance - Prepare and present detailed QA and performance reports to senior management Requirements - Proven experience in Quality Assurance, Sales Coaching, or Team Performance Management within a sales-driven or travel industry contact centre - Strong understanding of sales processes, conversion optimisation, and objection handling techniques - Excellent communication, coaching, and interpersonal skills - High attention to detail with strong analytical and problem-solving abilities - Proficiency in CRM systems, call monitoring tools, and performance reporting - Ability to work effectively in a fast-paced, target-driven environment Salary & Benefits - Competitive salary and performance incentives - Career growth opportunities within a leading travel brand - Supportive and dynamic work environment If you are interested, please send your CV to or apply below. Originally posted on Himalayas
- QA-Manager
- Sales-Quality-Assurance
- Contact-Center-Quality-Assurance
- Performance-Management
- Travel-Industry-Quality
- Quality-Manager
- QA-QC-Manager
- Quality-Control-Manager
- Quality-Assurance-Project-Manager
- Quality-Assurance-Program-Manager
- Quality-Assurance
Наблюдалась 2026-10-02, впервые 2026-10-02, источник — Himalayas (JSON API).