Quality Assurance Manager

A. Job Summary

The Quality Assurance Manager is responsible for overseeing quality assurance operations to ensure that products and processes comply withinternal standards and external regulatory requirements. This role involves conducting audits, monitoring processes, training staff, and drivingcontinuous improvement initiatives. The ideal candidate is detail-oriented, analytical, and experienced in food safety and quality managementsystems.

B. Core Tasks & Responsibilities

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Conduct internal audits and inspections to ensure compliance with company and regulatory quality standards.

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Monitor production, storage, and distribution processes for adherence to HACCP, ISO, and other relevant standards.

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Develop and maintain QA documentation including SOPs, inspection reports, and quality manuals.

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Investigate and report on quality incidents and non-conformances, and follow up on corrective actions.

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Train and support operational teams on quality assurance and food safety practices.

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Liaise with suppliers and service providers on quality-related matters.

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Lead customer complaint investigations and implement improvement plans.

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Support external audits by regulatory bodies and certification agencies.

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Identify opportunities for continuous improvement in quality systems and processes.

C. Qualifications & Experience

Educational & Professional Requirements:

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Bachelor’s degree in Food Science, Microbiology, Quality Management, or related field.

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4–6 years of experience in quality assurance roles, preferably in FMCG, foodservice, or manufacturing sectors.

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Certifications in HACCP, ISO 22000, or similar standards are preferred.

Technical & Industry Knowledge:

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Strong knowledge of quality management systems, food safety, and regulatory compliance.

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Familiarity with audit methodologies and risk assessment practices.

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Proficiency in MS Office and quality management software.

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Excellent analytical and reporting skills.