Quality and Compliance Assurance Lead

Quality Assurance Lead (Adult Social Care & Compliance)

Location: Enfield, London (Office & Community-Based) Salary: £43,000 - £45,500 per annum DOE Hours: Full Time, 37.5 hours per week

Job Type: Permanent

About Marcus & Marcus

Marcus & Marcus is an award-winning, CQC-regulated care and support provider supporting adults with Learning Disabilities and Autism across London. Rated Outstanding by CQC, we are committed to delivering person-centred, high-quality services that enable people to live meaningful and fulfilling lives.

We are seeking an experienced Quality Assurance Lead to join our senior team and drive excellence in quality, compliance, governance, and continuous improvement across our services.

The Role

As our Quality Assurance Lead, you will play a pivotal role in maintaining and enhancing service quality across the organisation. Reporting to the Divisional Director of Quality & Assurance, you will lead audits, inspections, compliance monitoring, governance activities, and quality improvement initiatives.

This role is ideal for someone with a strong background in Quality Assurance, Compliance, Governance, CQC inspections, and Adult Social Care who is passionate about improving outcomes for people with Learning Disabilities and Autism.

You'll work closely with operational leaders, managers, and frontline teams to ensure services consistently meet regulatory, legislative, and best practice standards.

Key Responsibilities

Quality & Compliance

• Lead and develop the organisation's Quality Assurance Framework.
• Conduct service audits, quality inspections, and compliance reviews.
• Monitor compliance against CQC regulations, safeguarding requirements, legislation, and contractual obligations.
• Identify risks, trends, and areas for improvement through data analysis and quality monitoring.
• Produce detailed audit reports and support operational teams to implement improvement plans.

Governance & Risk Management

• Coordinate governance and quality assurance meetings.
• Support the maintenance and review of organisational risk registers.
• Track quality performance indicators and compliance metrics.
• Ensure learning from incidents, complaints, safeguarding concerns, and audits is embedded across services.

Continuous Improvement

• Drive a culture of quality, accountability, and continuous improvement.
• Develop and monitor KPIs across operational departments.
• Work collaboratively with managers to improve service delivery and outcomes.
• Act as a critical friend to operational teams, providing constructive challenge and support.

Training & Support

• Coach and support managers and teams on quality and compliance requirements.
• Deliver or coordinate training relating to quality assurance, governance, safeguarding, and compliance.
• Promote best practice across the organisation.

Information Governance

• Act as Information Governance Lead.
• Support GDPR compliance, data breach management, and Data Subject Access Requests (DSARs).

About You

We're looking for a motivated and experienced quality professional who can build relationships, influence practice, and drive positive change.

Essential Experience

Proven experience in a Quality Assurance, Quality Improvement, Compliance or Governance role within a CQC-regulated adult social care service

Strong understanding of:

• CQC regulations and inspection frameworks
• Adult Safeguarding
• Health & Social Care legislation
• Risk Management
• Governance and Compliance
• Continuous Quality Improvement

Experience conducting:

• Internal audits
• Service inspections
• Compliance reviews
• Quality improvement projects

Strong report writing, analytical and data interpretation skills

Excellent communication and stakeholder management skills

Proficiency using Microsoft Office, including Word, Excel and PowerPoint

Desirable Qualifications

• Quality Assurance qualification
• Adult Teaching or Training qualification
• Leadership or Management qualification
• Relevant Health & Social Care qualification

Personal Attributes

We are looking for someone who is:

• Passionate about quality and person-centred care
• Highly organised and able to manage multiple priorities
• Confident working independently and collaboratively
• Approachable, supportive and relationship-focused
• Solution-oriented and proactive
• Able to influence and drive positive change
• Committed to continuous learning and improvement

Location & Travel

This position is primarily based at our Enfield Head Office, with regular travel to services across the community to:

• Conduct audits and inspections
• Attend meetings
• Support managers
• Deliver training
• Complete quality reviews

A flexible approach to travel is essential.

Recruitment Checks

This role is subject to:

• Enhanced DBS Check
• Employment References
• Full Employment History Verification

Marcus & Marcus is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.

Quality Assurance Lead | Quality & Compliance Manager | Quality Improvement Lead | Governance Manager | Compliance Lead | Adult Social Care | Learning Disabilities | Autism | CQC | Safeguarding | Risk Management | Quality Assurance | Auditing | Care Quality Commission | Healthcare Compliance | Social Care Governance

Job Type: Full-time

Pay: £43,000.00-£45,500.00 per year

Application question(s):

• Do you have experience leading quality and compliance activities in a healthcare or social care organisation?

Work Location: In person