QA Engineer

JOB SUMMARY:

Responsible member to assure quality by formulating and documenting all processes and work operations of production and all other processes related to the assigned product line.

Implements and monitors procedures, processes, and policies, ensuring these are followed in accordance with the Environmental and Quality Management System.

Formulates countermeasures to avoid or lessen the occurrence of product defects and process non-compliance in coordination with all involved members.

Attends to all inquiries made by clients and suppliers concerning quality.

Checks and monitors the application of quality activities and the effectiveness of corrective actions, including their implementation to items with similar processes to prevent recurrence of the same problems.

Maintains positive and professional communication and relationships with customers and company members.

DUTIES AND RESPONSIBILITIES:

• In charge of creating quality process guidelines and work instructions in coordination with Production, Quality Control, and Process Quality Engineers
• Responsible for the standardization of created quality documents and evaluating their adequacy in the process
• Formulates forms and identifies sampling procedures and directions for recording and reporting quality data
• Reviews the implementation and efficiency of quality and inspection systems
• Plans, conducts, and monitors testing and inspection of materials and products to ensure finished product quality
• Documents internal audits and other quality assurance activities
• In charge of receiving and facilitating the resolution of customer complaints and responsible for communicating all quality issues received from customers or suppliers
• Collects and compiles statistical quality data related to customer complaints
• Analyzes data to identify areas for improvement in the existing quality system
• Recommends, develops, and monitors corrective actions and improvement plans
• Responsible for report preparation to communicate the outcome of quality activities
• In charge of quality trainings and identification of training needs, as well as coordination of training interventions for members involved to meet quality standards
• Serves as company representative and attends inquiries regarding quality issues for both internal and external quality concerns
• Coordinates and supports on-site audits conducted by external providers, evaluates audit findings, and coordinates and implements appropriate corrective actions with all involved areas
• Monitors risk management activities and assures compliance with quality and industry regulatory requirements
• Process Change Application, Monitoring, and Verification – checks if applied process changes are properly executed; verifies three (3) consecutive production lots for the process or three (3) consecutive preparation and delivery of the changed 4M; maintains records of 4M based on the Record Control Procedure
• Verifies monthly rejection rate reports and quality activities, including checking implementation and effectiveness
• Conducts failure analysis and supports internal failure analysis as needed, including root cause analysis and investigation of customer claims
• Issues Non-Conformance Reports internally and to suppliers, and monitors and checks corrective actions
• Performs other duties as may be assigned by superiors

MANAGEMENT:

• Responsible for meeting departmental productivity and quality goals
• Ensures that section reportorial requirements are communicated with the supervisor, accomplished accurately, and submitted on time
• Ensures that all confidential information and documents are strictly maintained
• Ensures that quality and environmental policies are faithfully followed; 5S and safety procedures, especially the use of PPEs, are strictly practiced
• Effectively carries out duties and responsibilities within the level of authority
• Performs other duties as may be assigned by the superior

COMMUNICATION:

• Practices and maintains a high level of professionalism and business ethics
• Communicates effectively with all concerned sections, co-workers, and immediate head
• Provides necessary information across the organization
• Attends cross-functional meetings and other coordination activities as necessary
• Provides advance information to members in charge regarding quality-related details received from customers, suppliers, and other sections
• Ensures proper communication and follow-up of necessary requirements for customer requirements or corrective actions for customer complaints
• Ensures proper communication and coordination with HR and other sections regarding customer audits, visits, and official business

TRAINING REQUIRED:

• Safety Training
• Company Rules and Regulations
• Quality Management System (QMS) and Environmental Management System (EMS) Awareness
• Core Tools Training, including but not limited to:
• Refresher Course for Advanced Product Quality Planning (APQP)
• Failure Mode and Effects Analysis (FMEA) and Process Flow
• Basic Statistical Process Control (SPC) Training
• 5 Why and Root Cause Analysis

JOB SPECIFICATION

Education and Experience

• Graduate of a four-year course; Engineering graduate is an advantage, preferably BS Industrial Engineering
• QC/QA experience acquired in the same manufacturing setup
• Experience in quality inspection, auditing, and failure analysis

Competencies and Knowledge

• Analytical and detail-oriented; able to work both in office and production setups
• Computer literate with good presentation skills
• Competent and able to work under pressure
• Good oral and written communication skills

Working Conditions

• Responsibilities may require extended working hours in response to system and customer requirements
• Prolonged exposure to electronic devices such as computers, copiers, fax machines, etc.
• Constant roving and checking in production areas for process and quality activity verification

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
• Transportation service provided

Work Location: In person