Property Operations Director for Short/Mid let serviced apartments

Operations Director / COO

Short-Let, Mid-Let and Corporate Housing

We’re looking for an exceptional operator to build and lead a short-let, mid-let and corporate serviced accommodation / corporate housing business.

This is a hands-on leadership role for someone who can see the bigger picture and make the details work. You’ll bring structure to a fast-moving operation, build a strong team, improve the guest and client experience, and create the systems needed for sustainable growth.

You’ll work across the business, from property operations and service delivery to commercial performance and long-term strategy. You’ll have the opportunity to shape how the business operates, not just maintain what’s already in place.

What you’ll lead

1. Day-to-day operations across short-let, mid-let and corporate accommodation.
2. The development of reliable processes for onboarding properties, managing bookings, coordinating maintenance and housekeeping, and supporting guests.
3. Recruitment, management and development of the operations team and external suppliers.
4. Relationships with corporate clients, relocation partners, property owners and service providers.
5. Budgets, supplier costs, operating performance and profitability.
6. Systems, reporting and automation that improve efficiency and make growth manageable.
7. Service standards, quality control, risk management and compliance.
8. Planning and execution of the business’s growth strategy alongside the founder.

What we’re looking for

You’ve led operations in a hospitality, serviced accommodation, property management, corporate housing or related business. You know how to build teams and processes that deliver consistently, even when the pace is demanding.

You’re commercially minded and comfortable with numbers. You can identify where money is being made or lost, negotiate effectively, and make decisions that improve both profitability and service.

You take ownership, solve problems calmly and follow through. You’re as comfortable setting direction with the founder as you are getting into the detail when something needs fixing.

Experience scaling a property or hospitality operation, working with corporate or relocation clients, and improving systems or automation would be particularly valuable.

The opportunity

This role is suited to an ambitious operations leader who wants to make a tangible impact and help build a business. You’ll have the chance to improve the operation, shape the team and play a central role in its growth.

To apply, please send your CV and a brief note covering the most relevant operation you’ve led, what you built or improved, and the results you achieved.

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Temp to perm, Freelance, Zero hours contract, Graduate, Volunteer, Internship

Pay: £30,000.00-£50,000.00 per year

Benefits:

• Company events
• Gym membership
• Profit sharing
• Referral programme
• Relocation assistance
• Work from home

Application question(s):

• Have you managed portfolios of short term lets above 20 properties alone and grown the company?

Experience:

• Property Management: 3 years (required)

Work Location: Hybrid remote in London