Property Manager

About this role

To manage the day-to-day operations of an assigned portfolio of the Group's properties, delivering high occupancy, timely rent collection, well-maintained assets and a professional service experience for tenants and owners, in line with the strategy, budgets and procedures set by the Head of Property Management.

The Property Manager is responsible for leasing and renewals, rent collection, maintenance coordination, tenant relations, Ejari and government transactions with RERA, the Dubai Land Department (DLD) and other relevant UAE authorities, and accurate, up-to-date records in the property management system for all assigned properties. Fluency in Arabic and English is essential, as the role deals directly with Arabic-speaking tenants, owners and government authorities.

What you will do

Property Operations

• Manage daily operations across the assigned residential, commercial and mixed-use properties.
• Conduct regular property inspections and report on condition, safety and occupancy.
• Implement property-level plans and priorities set by the Head of Property Management.

Leasing & Renewals

• Market vacant units and coordinate viewings, tenant screening and lease preparation in line with approved rental rates.
• Process lease renewals and rent adjustments within the guidelines set by the Head of Property Management, and refer exceptions for approval.
• Track upcoming lease expiries and contact tenants early to maximize renewals and reduce vacancy.

Rent Collection & Budget Tracking

• Provide input to the annual operating and maintenance budget for assigned properties.
• Issue rent invoices and receipts, and record collections and expenses accurately on a monthly basis.
• Follow up on arrears and overdue accounts with tenants, and escalate unresolved cases to the Head of Property Management.
• Track service charges and property expenses against budget and flag variances.

Vendor & Contractor Coordination

• Coordinate day-to-day work of service providers (FM, maintenance, security, cleaning, etc.) at assigned properties.
• Monitor vendor performance against contract scope and SLAs, and report issues to the Head of Property Management.
• Obtain quotations for repairs and minor works, and support vendor reviews and re-tendering when required.

Maintenance & Facilities

• Log, assign and follow up maintenance requests through to completion within agreed service levels.
• Handle tenant maintenance complaints and escalate major or urgent issues promptly.
• Follow preventive maintenance schedules and report on asset condition and repair needs.

Team Coordination

• Coordinate the daily tasks of leasing agents, maintenance technicians and administrative staff assigned to the properties.
• Work closely with the finance, legal and leasing teams to resolve property-related matters.
• Support the onboarding and on-the-job guidance of new team members.

SOPs & Systems

• Follow department SOPs, the authority matrix and company policies in all property operations.
• Enter and update all lease, tenant, maintenance and payment information in the PM system accurately and on time.
• Keep lease files, tenant documents and property records complete and audit-ready.

Government Transactions

• Process transactions with RERA, Dubai Land Department (DLD), DEWA, the municipality, Trakheesi and other government bodies for assigned properties.
• Handle lease registration, Ejari processing, NOCs, permits and licence renewals, and follow up until completed.
• Attend inspections and prepare official correspondence with authorities, in Arabic and English, as required.
• Build good working relationships with government officers and PRO contacts to resolve issues quickly.
• Keep up to date with regulatory changes and inform the Head of Property Management of any impact on the properties.

Compliance & Regulatory

• Ensure assigned properties comply with RERA, DLD, Ejari, local safety codes and other applicable UAE property regulations.
• Maintain lease registration, renewal and documentation compliance for all assigned units.
• Prepare documents and information for internal and external audits.

Tenant & Owner Relations

• Act as the main point of contact for tenants of assigned properties, communicating clearly in Arabic and English.
• Keep owners informed on their property’s occupancy, collections and maintenance, and refer major decisions to the Head of Property Management.
• Manage tenant move-ins, move-outs, handovers and first-level dispute resolution in line with lease terms and company policy.

What we are looking for

• Fluency in Arabic and English (spoken and written) is essential, including the ability to draft letters, notices and official correspondence in both languages.
• Bachelor's degree in Real Estate, Business Administration or a related field.
• 3–5 years of property management or leasing experience in the UAE, preferably in Dubai.
• Good working knowledge of RERA regulations, Ejari, DLD procedures and UAE tenancy law.
• RERA Property Management certification (or willingness to obtain it).
• Hands-on experience with property management software and MS Office (Excel in particular).
• Strong communication, negotiation and customer service skills, with a calm approach to tenant issues.
• Well organised, detail-oriented and able to manage several properties and deadlines at once.
• Valid UAE driving licence.