Project & Technical Support Executive

About Us

Novoferm UK Group is part of the global Sanwa Group and one of Europe's leading suppliers of garage doors, industrial doors and entrance solutions.

With over 3,000 employees across Europe, we're proud of our commitment to quality, innovation and delivering excellent customer service.

The Role

We're looking for an organised, proactive and customer-focused individual to join our team, providing technical sales support and customer service across our industrial door and spare parts range.

This is a varied role combining customer service, technical advice, sales administration and order management. You'll be a key point of contact for customers, helping them find the right products, preparing quotations and managing orders from initial enquiry through to delivery.

What You'll Be Doing

• Respond to customer enquiries, providing helpful product information, technical advice and support.
• Prepare accurate quotations and process customer orders.
• Coordinate industrial project orders from initial enquiry through to delivery.
• Work closely with internal teams, suppliers and our European businesses to ensure orders run smoothly.
• Help customers and engineers troubleshoot product queries and resolve issues.
• Monitor stock availability, arrange spare parts purchases and support inventory management.
• Keep customers updated on orders, deliveries and any changes.
• Identify opportunities to improve processes and enhance the customer experience.
• Support colleagues with general administration and operational activities when required.

What We're Looking For

• Previous experience in customer service, sales support, order processing or a similar role.
• An interest in technical products and a willingness to learn.
• Strong communication skills and confidence speaking with customers.
• Good organisational skills with the ability to manage multiple tasks and priorities.
• A proactive, practical approach to problem-solving.
• Good attention to detail, particularly when preparing quotations and processing orders.
• Confidence using computer systems and learning new processes.
• A collaborative, approachable attitude and willingness to support colleagues.

Experience within manufacturing, engineering, industrial products or spare parts would be beneficial, but isn't essential.

This role will be based in Stoke-on-Trent. However, you'll be required to attend an initial 8-week training programme at our head office in Luton, Bedfordshire (just north of London), before moving into your permanent base in Stoke-on-Trent.

Interested?

We welcome applications from people with different backgrounds, experiences and perspectives. If you meet most of the requirements but not every single one, we'd still encourage you to apply.

We're committed to an inclusive recruitment process and are happy to discuss any reasonable adjustments you may need.

Pay: £30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• On-site parking
• Referral programme

Application question(s):

• This role requires an initial 8-week training period at our head office in Luton, Bedfordshire (just north of London). Would you be able to commit to spending 8 weeks in Luton before starting at our Stoke-on-Trent site?
• Do you have previous experience in sales support, order processing or managing customer orders through to delivery?

Work Location: In person