Project Manager - Service

The Service Project Manager (SPM) role involves overseeing multiple project lifecycles, from initial cost estimation to completion, for HVAC/plumbing installations, service projects, and large-scale repairs. The ideal candidate will have a solid background in HVAC system operations, strong project management expertise, and the ability to ensure cost-effective solutions while maintaining high-quality standards.

Responsibilities

- Analyze project requirements and customer needs to develop accurate cost estimates for HVAC service work, including repairs, replacements, and retrofits. - Review drawings, specifications, and other documents to determine project scope and material requirements. - Collaborate with service technicians, project managers, and sales teams to ensure estimates align with operational capabilities, and customer expectations. - Actively manage/mentor support personnel under your direct report (if applicable). - Obtain and evaluate multiple vendor quotes for equipment, materials, and subcontractor services to ensure cost-effective solutions. - Prepare comprehensive proposals that outline labor, materials, and overhead costs, ensuring alignment with company pricing strategies and industry standards. - Communicate with customers to clarify project details, answer questions, and provide recommendations to optimize system performance and cost efficiency. - Track and manage bid deadlines, revisions, and approvals, ensuring timely and accurate submission of estimates. - Oversee post-estimate project handoff, providing clear scope, schedule & budget details to field personnel and service teams. - Manage HVAC service projects from planning to completion, ensuring on-time and on-budget delivery. - Coordinate with labor force leadership to ensure seamless project execution. - Monitor project progress, managing any challenges to maintain efficiency and quality standards. - Manage multiple projects and bid opportunities simultaneously. - Utilize company CRM, bid, and project management platforms. - Create a detailed schedule that aligns with customer expectations, equipment lead times, and field team availability. - Communicate with customers throughout the project lifecycle, providing updates, ensuring satisfaction, and addressing concerns. - Ensure compliance with safety regulations, industry standards, and company policies. - Oversee procurement of materials, equipment, and labor resources for assigned projects. - Track project costs and manage profitability, adjusting as necessary to stay within budget. - Maintain accurate documentation, including contracts, change orders, and project reports. - Prepare required closeout package. - Stay informed about industry trends, new technologies, and best practices to improve service operations. - Coordinate with Area Supervisors and Foremen to schedule projects, maintenance, and repairs efficiently. - Drive personal sales goals.

Minimum Qualifications

- Education: Bachelor’s degree in engineering (mechanical, industrial, etc. ), Construction Management, or related field experience. - 5-7 or more years work experience project engineering in HVAC, MEP, or construction. - Extensive knowledge of HVAC systems, plumbing, ductwork, piping, refrigeration, and energy efficiency solutions. - Deep understanding of HVAC and plumbing systems, service processes, and industry standards. - Digitally savvy, including excellent PC application skills and the ability to quickly learn numerous custom software applications. - Proficiency in estimating and project management software (e.g.,Procore, Bluebeam, Fast Pipe, & Fast Duct). - Familiarity with HVAC load calculations and system design.

Skills

- Excellent communication skills. - Strong organizational skills and the ability to clearly convey information to customers, technicians, vendors, and management. - Active listening to understand client needs and field concerns. - Strong attention to detail and problem-solving skills. - Strong written communication for proposals, reports, and documentation. - Ability to prioritize and manage multiple tasks simultaneously. - Conflict resolution skills to handle workplace challenges. - Ability to negotiate contracts, pricing, and timelines with vendors and subcontractors. - Ability to review performance and identify improvement strategy. - Eagerness to learn, take initiative, and grow professionally within the field. - Ability to travel occasionally to project sites and work in a team environment. - Delegation and accountability to ensure efficiency in project execution. - Persuasive communication to secure approvals and sell service solutions. - Ensuring accuracy in cost estimates, documentation, and compliance with regulations.

An effective and successful Service Project Manager is a highly organized and detail-oriented professional who excels in overseeing HVAC service projects, ensuring they are completed on time, within budget, and to the highest quality standards. They possess a strong combination of technical knowledge, leadership skills, and customer service expertise.