Project Manager (Insurance Ops Transformation)

Key Responsibilities

Lead transformation and process improvement initiatives across:

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New Business / Onboarding & Underwriting

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Claims Operations

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Policy Servicing (50+ servicing processes)

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Review, map, and re-engineer complex operational workflows.

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• Drive operational optimization using Lean and continuous improvement methodologies.

Partner with business, operations, and project teams to ensure successful delivery of enhancement programs.

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Support digital and AI-related operational transformation initiatives.

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Requirements

• Proven Project Manager experience within the insurance industry .

Strong understanding of insurance operations, particularly New Business, Claims, and Policy Servicing.

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Hands-on experience in process mapping, workflow redesign, and business transformation.

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Excellent stakeholder management and coordination skills.

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Ability to operate at both strategic and detailed levels

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• Consulting or transformation background preferred