Project Manager

Job Description: Project Manager – CRM Implementation

Onsite in North Chicago (4 days a week)

US Based Candidates only

No 3rd Parties

Position Overview

The Project Manager will lead the planning, coordination, and delivery of system integrations as part of a large-scale Customer Relationship Management (CRM) implementation program. The role will coordinate cross-functional business and technology teams to ensure the CRM solution is delivered on time, within budget, and in alignment with business objectives.

Working closely with program leadership, business stakeholders, IT teams, and implementation partners, the Project Manager will manage project plans, dependencies, risks, and issues while driving accountability, stakeholder alignment, and implementation readiness through go-live and post-implementation stabilization.

Key Responsibilities

• Project Planning and Delivery: Develop and maintain integrated project plans, milestones, deliverables, resource plans, and budgets. Monitor progress and drive actions to ensure delivery commitments are met.
• Workstream Coordination: Coordinate activities across business, technology, data migration, systems integration, testing, and change management teams to ensure alignment and manage dependencies.
• Requirements and Solution Delivery: Facilitate requirements gathering and business process alignment, ensuring deliverables meet approved business and technical requirements.
• Risk and Issue Management: Identify and manage project risks, issues, assumptions, and dependencies (RAID), develop mitigation plans, and escalate critical matters as required.
• Governance and Reporting: Maintain project governance, status reporting, decision logs, action trackers, and executive updates to provide transparency into project performance and decisions.
• Stakeholder Management: Build strong relationships across business functions, IT teams, senior leadership, and external implementation partners to drive collaboration and timely decision-making.
• Testing and Deployment: Coordinate system integration testing, user acceptance testing, data migration, cutover planning, go-live readiness, and post-implementation hypercare.
• Business Readiness and Adoption: Partner with change management and business teams to coordinate communications, training, operational readiness, and transition to business-as-usual support.

Required Qualifications and Experience

• Typically 7+ years of project management experience delivering complex business or technology initiatives.
• Proven experience managing or supporting enterprise CRM implementations, system integrations, or large-scale transformation programs.
• Experience coordinating multiple workstreams, managing project dependencies, and delivering against scope, schedule, budget, and quality objectives.
• Strong understanding of CRM implementation lifecycles, including requirements, data migration, testing, deployment, and change management.
• Experience working with senior stakeholders, cross-functional teams, and external implementation partners.
• Proficiency with project management tools such as Microsoft Project, Excel, Jira, or Smartsheet.
• Excellent communication, organizational, problem-solving, and stakeholder management skills.
• PMP, CSM, or equivalent certification required.

Preferred Experience

• Experience with Salesforce, Microsoft Dynamics 365, SAP Customer Experience, or other enterprise CRM platforms.
• Familiarity with CRM integrations, data migration, business process optimization, and user adoption.
• Experience delivering projects using Agile, Waterfall, or hybrid methodologies.

Measures of Success

• Delivery of project milestones in line with approved scope, schedule, and budget.
• Effective coordination of cross-functional workstreams and resolution of critical dependencies.
• Successful completion of testing, data migration, and go-live readiness activities.
• Timely escalation and resolution of risks, issues, and key decisions.
• Successful CRM deployment, business adoption, and transition to ongoing operations.

Project Reporting Structure

The Project Manager will report to the Program Director or Program Manager and work closely with business workstream leads, IT teams, CRM implementation partners, and other key stakeholders.

Overall Role Objective

Ensure the successful delivery of the CRM implementation through effective planning, governance, cross-functional coordination, and risk management, resulting in a stable, business-ready solution that supports improved customer engagement and operational efficiency.

Pay: $65.00 - $70.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance

Work Location: In person