Project Director

The Project Director – Customer Delivery is responsible for the end-to-end execution of customer contracts , from order intake through to final handover and acceptance. This role ensures projects are delivered safely, on time, within budget, and to Vertiv quality standards , while maintaining strong customer relationships and protecting company margins.

The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliver integrated critical infrastructure solutions , including power, thermal, and IT systems.

Key Responsibilities

End-to-End Project Ownership

• Own full lifecycle delivery from order booking to customer handover
• Ensure alignment with contractual scope, commercial terms, and technical requirements
• Act as the single point of accountability for project performance

Customer & Stakeholder Management

• Serve as the primary executive interface with the customer
• Build and maintain strong relationships with hyperscale, colocation, and enterprise clients
• Manage expectations, communications, and escalations
• Lead governance forums (steering committees, project reviews)

Commercial & Financial Management

• Own project P&L, including revenue, margin, and cash flow
• Drive cost control, forecasting accuracy, and risk mitigation
• Manage variations, claims, and change orders
• Ensure billing milestones and cash collection targets are achieved

Project Execution & Delivery Excellence

• Lead integrated project planning across engineering, procurement, construction, and commissioning
• Ensure adherence to schedule, quality, and safety standards
• Drive execution using Lean, Agile, and structured project management methodologies
• Monitor and report KPIs (schedule adherence, cost variance, quality metrics)

Risk & Compliance Management

• Identify, assess, and mitigate project risks (technical, commercial, supply chain, regulatory)
• Ensure compliance with contractual obligations, local regulations, and Vertiv standards
• Lead issue resolution and recovery planning where required

Cross-Functional Leadership

• Lead and coordinate global, regional, and local teams
• Align internal stakeholders across:
• Engineering
• Manufacturing
• Supply Chain
• Field Services
• Quality & EHS
• Foster a high-performance, accountable delivery culture

Supply Chain & Manufacturing Integration

• Ensure alignment with manufacturing schedules and supply chain constraints
• Mitigate risks related to long lead items and logistics
• Drive collaboration between factories and project teams

Installation, Commissioning & Handover

• Oversee site execution, installation, and commissioning activities
• Ensure successful system integration and performance validation
• Lead final acceptance, documentation, and customer handover
• Ensure smooth transition to service and lifecycle support teams

Key Performance Indicators (KPIs)

• On-time project delivery
• Gross margin achievement / improvement
• Forecast accuracy
• Customer satisfaction (e.g., NPS)
• Change order capture and claims recovery
• Safety performance (zero harm)
• Quality metrics (defects, rework rates)

Qualifications & Experience

• Bachelor’s degree in Engineering, Project Management, or related field
• 12–15+ years of experience in data center, critical infrastructure, or EPC project delivery
• Proven track record managing large-scale, complex projects ($10M–$100M+)
• Strong commercial and contractual management experience
• Experience working with hyperscale or colocation customers preferred

Skills & Competencies

• Executive-level stakeholder management
• Strong commercial and financial acumen
• Deep understanding of mission-critical infrastructure systems
• Leadership across matrix organizations
• Risk management and problem-solving
• Excellent communication and negotiation skills
• Ability to operate in fast-paced, high-pressure environments

Travel Requirements

Willingness to travel (30–50%) depending on project location

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Why This Role is Critical to Vertiv

This role directly impacts customer satisfaction, revenue realization, and profitability by ensuring that complex, high-value contracts are delivered with excellence. It is central to Vertiv’s ability to support the rapid growth of hyperscale and AI-driven data center infrastructure globally .