Programme Manager

Love 21 Foundation Limited

About Love 21:

Love 21 is a registered charity in Hong Kong with a mission to empower the Down syndrome, autistic and neuro diverse community to reach their full potential through sports, nutrition, family service and holistic support programmes.

Department: Programme Team

Job Description

Reports To: Chief Executive Officer (CEO)

Direct Reports: Programme Coordinators / Programme Officers

The Role

To support the CEO in executing the organisation's strategic goals by managing the day-to-day operations and delivery of all programmes. The Programme Manager is responsible for translating strategic plans into actionable operational workflows, ensuring high-quality service delivery, managing programme staff and volunteers, and supporting rigorous impact measurement and financial monitoring.

Key Responsibilities:

1. Programme Operations & Delivery

Execute the programme strategies and operational plans set by the Senior Management Team, ensuring alignment with organisational goals.

Hold day-to-day accountability for the effective, safe, and timely delivery of all programmes within approved budgets and quality standards.

Work closely with the Operational Team to implement safety protocols and risk assessments, ensuring the safeguarding of participants and personnel.

Provide hands-on management and operational support for volunteer-led classes, ensuring they are adequately resourced and integrated into the programme framework.

Support the CEO in maintaining and cultivating strategic relationships with service delivery partners.

1. Performance Monitoring, Reporting & Grants Support

Develop, track, and analyse Key Performance Indicators (KPIs) for all programmes; provide regular data and insights to the CEO for management decisions.

Establish and maintain robust data collection systems to monitor grant utilization, progress, and impact.

Ensure the timely submission of accurate financial and narrative reports to the HOO and funding team for review.

Ensure all programme activities and grant usages comply with funder requirements and organisational agreements under the guidance of the CEO.

1. Team Leadership & People Management

Manage, supervise, and develop the programme team (Coordinators/Officers), fostering a high-performance, collaborative, and accountable culture.

Identify team development needs and coordinate training, coaching, and mentorship to build capacity.

Support in overseeing team development, including performance appraisals.

Ensure effective communication and coordination within the programme team and across other departments, creating an environment where challenges and ideas are openly shared.

1. Financial Planning & Control

Assist in the development of programme budgets and contribute to the annual budgeting process.

Monitor and analyse day-to-day programme expenditure against approved budgets, providing forecasts and flagging variances to ensure financial targets are achieved.

1. Proposal Support

Work collaboratively with the funding and finance team and CEO to support the design, budgeting, and narrative development for concept papers and proposals for new grant opportunities.

Key Requirements (Suggested):

Experience in Non-profit Management or degree in Business Administration, or a related field.

Minimum 3-5 years of experience in programme management or operations, preferably within an NGO or social service setting.

Proven experience in team supervision and volunteer management.

Strong data analysis skills and experience with impact measurement and grant reporting. • Demonstrated ability to lead, motivate, and develop a multidisciplinary team, with a focus on fostering a collaborative, high-performance, and accountable culture.

Excellent communication, interpersonal, and problem-solving skills.

Passionate about LOVE 21’s mission of empowering individuals to reach their full potential.

Fluent in Cantonese and proficient in written and spoken English and Chinese.

Proficient in MS Office and Chinese word processing.

High levels of self-motivation, responsibility, and integrity.

Full-time