Program Success Manager
# Program Success Manager **Kidvento** · Navi Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Position: Program Success ManagerLocation : Navi Mumbai OnlyExperience - 1- 2 yearsCTC - Up to 4LPARoles and Responsibilities - As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention. - Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions. - Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided. - Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement. - Assist in identifying potential issues with customer accounts and take necessary actions to resolve them. - Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction. - Manage CRM systems and other tools to track customer success activities efficiently. - Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries. - Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience. - Must travel to client locations as required within the allocated region. Desired Candidate Profile - Any bachelor’s degree or equivalent. - Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply. - Excellent verbal and written communication skills. - Good organizational and time management abilities. - Strong problem-solving skills with a customer-oriented mindset. - Ability to understand customer needs and provide empathetic solutions. - Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms. - Must travel regularly to meet clients within the assigned region. Pay: ₹400,000.00 per year Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-25, найдена на 2 площадках, источник — Indeed.