Program Manager - ServiceNow (342)

iTech AG · Удалённо · United States

# Program Manager - ServiceNow (342) **iTech AG** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Program-Manager]` `[ServiceNow-Consultant]` `[IT-Program-Manager]` `[Project-Manager]` `[Federal-IT-Manager]` `[ServiceNow-Program-Manager]` `[ServiceNow-Project-Manager]` `[ServiceNow-Implementation-Manager]` `[ServiceNow-Senior-Manager]` `[Service-Program-Manager]` --- ### About the Role OVERVIEW iTech AG is seeking an experienced Program Manager to lead the delivery of ServiceNow solutions in support of a federal client program. This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation. ROLES AND RESPONSIBILITIES - Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools - Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams - Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities - Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards - Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget - Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively - Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities - Serve as the authorized client interface and primary point of accountability — acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices - Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction - Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination - Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products - Build strong relationships with stakeholders - Ensure deliverables are clear, actionable, and implementation-ready - Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions - Manage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms - Delegate and manage workstreams while ensuring consistency and quality - Review and refine deliverables produced by supporting team members - Other duties as assigned MINIMUM QUALIFICATIONS - 5+ years of experience as a project manager leading enterprise IT implementations - Minimum of 3 years demonstrated experience in leading ServiceNow implementations. - Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features - Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability - Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams - Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency. - Experience working with multiple stakeholders across business and IT - Excellent communication skills, including executive-level presentation ability - Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status - Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements - Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences - Experience developing dashboards and reporting within the ServiceNow platform - Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements EDUCATION AND CERTIFICATIONS - Bachelor’s degree - Project Management Professional (PMP) PREFERRED QUALIFICATIONS - ServiceNow Micro Certifications in Performance Analytics, Agile, and Test Management. - ServiceNow CSA - Experience in multi-entity or federated operating models SECURITY CLEARANCE - Ability to obtain and maintain public trust clearance - Pursuant to government contracts, US Citizenship is required iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request. Originally posted on Himalayas

Наблюдалась 2026-10-19, впервые 2026-10-19, источник — Himalayas (JSON API).

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