Program Manager, Change Management, Adoption and Training

The general salary range for this full-time position is $71,000 – 106,600. Salary offers will be commensurate with experience, qualifications, skills, training and education. Humane World for Animals, a global leader in animal advocacy and protection, is seeking a Program Manager, Change Management, Adoption and Training for the Technology and Information Solutions department. In this position you will serve as the organization’s lead for technology adoption and workforce readiness. This role partners with technology and functional teams to ensure technology investments are successfully adopted and understood. Through change management, communications and training the Program Manager helps colleagues build digital fluency, embrace new ways of working and realize the full value of technology-enabled change.

Responsibilities:

• Leads organizational change management and technology adoption efforts for technology programs and initiatives by developing and executing change management strategies, plans, communications, training, readiness activities and adoption measurement frameworks that support successful implementation and sustained use of technology solutions;• Develops and delivers training for technology needs and process changes, including instructor-led and virtual training, demonstrations, workshops, onboarding activities, and self-paced learning;• Creates, maintains, and curates learning and adoption resources, including user guides, job aids, FAQs, videos, self-paced lessons, process documentation, and other materials that enable employees to effectively use technology solutions;• Monitors technology adoption, proficiency, user feedback, and support trends to evaluate the effectiveness of change management and adoption strategies. Identifies opportunities for continuous improvement and makes recommendations to enhance user experience, optimize technology utilization, and maximize the value of technology solutions;• Develops and executes communication strategies and stakeholder engagement plans that build awareness, understanding, and commitment for technology-related changes;• Assesses organizational and user readiness for technology initiatives and process changes by identifying potential barriers to adoption, stakeholder concerns, training needs, and change impacts. Develops and implements strategies to address readiness gaps and support successful adoption and sustained use;• Serves as a liaison between technology teams and functional partners, translating technical changes into clear process and employee impacts and helping stakeholders understand new capabilities, changes, roles, and responsibilities;• Performs other duties and responsibilities as assigned.

Qualifications and Requirements:

Originally posted on Himalayas