Program Director – Operations & Business Development

About Us

Aliya Wellness is a growing healthcare staffing and program support organization that partners with licensed behavioral health providers throughout New York. We specialize in staffing, operational coordination, and program development to support the delivery of mental health and peer support services through licensed clinical organizations.

We are seeking an experienced, organized, and results-driven Program Director to oversee our programs, manage daily operations, lead our team, and support business development and expansion.

This is a hands-on leadership position for someone who can take full ownership of program operations from A to Z, work independently, solve problems, and help drive the organization's continued growth.

Key Responsibilities

Program Management & Operations

• Oversee the daily administrative and operational functions supporting peer support and psychotherapy programs, with a primary focus on peer support.
• Coordinate the service process, from client referrals and intake coordination through provider assignment and ongoing service delivery, in collaboration with partner clinics.
• Help ensure clients receive consistent and timely services through licensed provider organizations.
• Oversee staff scheduling, assignments, productivity, and operational performance.
• Monitor administrative documentation and operational requirements in coordination with partner clinics.
• Identify and resolve operational challenges proactively.
• Develop and improve systems, workflows, and procedures to increase efficiency.
• Track program performance and provide regular reports to leadership.
• Coordinate with licensed clinical supervisors and compliance personnel to support applicable program requirements.

Staff Management & Leadership

• Oversee and support program coordinators, peer specialists, and administrative staff within the organization's scope of responsibility.
• Manage staff performance, accountability, and daily responsibilities.
• Participate in recruitment, hiring, onboarding, and training.
• Ensure staff have the tools, guidance, and support needed to succeed.
• Address staffing issues and ensure appropriate coverage.
• Build a productive, organized, and accountable team.

Business Development & Growth

• Identify opportunities to expand staffing and program support services.
• Build and maintain relationships with healthcare facilities, senior centers, adult homes, community organizations, and potential partner providers.
• Develop new partnerships and strengthen existing relationships.
• Identify new business opportunities and develop relationships with prospective organizational partners.
• Represent Aliya Wellness in meetings with prospective partners.
• Work with leadership to develop and implement growth strategies.
• Support expansion into new locations and service areas.

Qualifications

• Minimum 2 years of experience in program management, operations, or a similar leadership role.
• Experience in behavioral health, healthcare, or human services strongly preferred.
• Proven ability to manage teams and oversee multiple operational responsibilities.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, take initiative, and make decisions.
• Experience in business development and relationship management preferred.
• Comfortable using technology, management platforms, and electronic health record systems.
• Strong attention to detail and ability to manage competing priorities.
• Leadership mindset with a strong sense of ownership and accountability.

Who We're Looking For

We're looking for someone who takes ownership, gets things done, and knows how to run operations effectively.

The ideal candidate is a natural leader who can manage people, keep operations running smoothly, identify problems before they escalate, and help grow the organization.

What We Offer

• Competitive salary of $70,000–$80,000 annually.
• Opportunity for performance-based incentives, subject to applicable requirements.
• Leadership role with significant responsibility and independence.
• Opportunity to help build and expand a growing organization.
• Supportive management and long-term growth opportunities.

Pay: $70,900.00 - $85,600.00 per year

Work Location: Hybrid remote in Brooklyn, NY 11219