Program Development Coordinator
# Program Development Coordinator **National Junior Basketball (NJB)** · Tustin, CA 92780 · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Operations Department Reports To: Program Director Position Overview: National Junior Basketball (NJB) is seeking an organized, personable, creative, and proactive Program Development Coordinator to support marketing, program growth, member relations, and league operations. This is primarily a behind-the-scenes headquarters position, with most communication conducted by phone and email. Strong interpersonal skills, excellent customer service, and dependable follow-through are essential. Working closely with the Program Director and collaborating with Local Chapter Directors, the coordinator will support NJB Rookie and BYT Leagues, NJB Stars Club, NJB Academy, camps, tournaments, and other programs. The position provides administrative and operational support across NJB programs while respecting the leadership and responsibilities of each Local Chapter Director. Key Responsibilities: 1. Headquarters & Local Chapter Collaboration - Build positive, supportive working relationships with Local Chapter Directors through regular phone and email communication. - Collaborate with chapters to prepare and distribute accurate, timely marketing materials, registration information, program announcements, and member updates. - Work together to identify communication gaps and help ensure coaches and families across chapters are well informed. - Coordinate with chapter leadership to ensure weekend sites have appropriate staffing, score sheets, rule sheets, schedules, and necessary equipment. - Share resources, gather feedback, help troubleshoot issues, and communicate unresolved needs to the Program Director. - Support Local Chapter Directors in their responsibilities rather than directing or supervising them. 2. Marketing, Website & Program Development - Plan and execute marketing initiatives for leagues, camps, training programs, tournaments, and special events. - Create promotional flyers, graphics, email campaigns, and announcements to increase awareness and participation. - Maintain and update the NJB website with accurate, current information about upcoming programs, registration opportunities, dates, locations, pricing, and important deadlines. - Ensure NJB program offerings and registration links are easy to find, clearly presented, and concise , allowing members to quickly understand available opportunities and how to participate. - Coordinate marketing campaigns with registration launches and program announcements. - Assist with social media outreach and coordinate promotional distribution with Local Chapter Directors. - Help develop early-bird registration offers, referral incentives, and other strategies to encourage enrollment. - Proactively reach out to coaches, families, and prospective participants to promote NJB programs. - Monitor registrations, track campaign results, identify enrollment trends, and recommend additional marketing efforts when needed. 3. Member Relations & Customer Service - Build and maintain positive relationships with coaches, parents, members, and Local Chapter Directors. - Respond promptly and professionally to questions and concerns through phone and email communication. - Proactively communicate important information, deadlines, and program updates. - Assist members in resolving registration questions, scheduling concerns, and other program-related issues. - Provide excellent customer service that reflects positively on NJB and strengthens member relationships. 4. Program Registration & BYT Audits - Set up, test, activate, and maintain online registration systems for NJB Rookie and BYT Leagues, NJB Academy, NJB Stars Club, camps, tournaments, and special events. - Ensure registration details, including dates, pricing, locations, eligibility, and program descriptions, are accurate. - Monitor enrollment and assist families with registration questions or technical issues. - Audit BYT team and player payments, certifications, and required documentation. - Track outstanding payments, missing certifications, and incomplete paperwork. - Coordinate follow-up with coaches and appropriate staff to resolve outstanding registration requirements. 5. League Operations, Scheduling & Staffing - Work collaboratively with Local Chapter Directors and site directors to prepare facilities for weekend games and events. - Help ensure sites have necessary score sheets, rule sheets, schedules, equipment, and operational information. - Assist with recruiting, coordinating, and scheduling scorekeepers and site directors. - Confirm staffing coverage and communicate assignments and updates. - Enter and maintain game schedules in referee assignment systems so referees can be properly assigned. - Update referee scheduling systems when game schedules or locations change. - Assist with game scheduling, schedule conflicts, facility availability, and gym reservations. - Communicate game changes and important operational updates to appropriate staff. - Help recruit coaches and teams and identify useful contacts or resources in coordination with chapter leadership. 6. Awards, Financial & Administrative Support - Assist with planning, ordering, and tracking awards, medals, trophies, and tournament materials. - Coordinate with vendors to ensure timely delivery of supplies and event materials. - Maintain spreadsheets, program records, project trackers, and administrative reports. - Assist with tracking revenue, expenses, budgets, profit-and-loss reports, and financial statements. - Support additional administrative projects and responsibilities assigned by the Program Director. - Provide regular updates regarding project progress, outstanding tasks, and upcoming deadlines. Qualifications & Key Skills: - Strong organizational skills and the ability to manage multiple projects simultaneously. - Excellent written and verbal communication skills. - Friendly, personable, and professional approach to customer service. - Comfortable making phone calls, conducting outreach, and building relationships. - Proactive work ethic with the ability to identify needs and take initiative. - Strong attention to detail and dependable follow-through. - Creative thinking and an interest in marketing and program development. - Proficiency with spreadsheets, email, digital design tools, website updates, and online registration platforms. - Ability to learn new technology and software systems. - Resourceful problem-solving skills and willingness to find solutions independently. - Collaborative and diplomatic approach when working with Local Chapter Directors and other NJB staff. - Flexibility and adaptability in a fast-paced, seasonal sports environment. Seasonal Priorities & Work Style: The responsibilities of this position will fluctuate throughout the year depending on current league operations and upcoming program launches. During certain periods, the primary focus may be marketing, website updates, registration setup, and recruitment. At other times, priorities may shift toward player certifications, scheduling, staffing, communication with Local Chapter Directors, and preparation for weekend games. Tournament logistics, awards, financial reporting, and administrative projects may become priorities during other parts of the season. The ideal candidate must be comfortable adjusting priorities, identifying urgent needs, and working closely with the Program Director to ensure that NJB programs operate efficiently. Occasional weekend or event support may be required. Overall Objective: The Program Development Coordinator plays an important role in strengthening NJB programs by supporting effective marketing, increasing participation, maintaining accessible and accurate program information, providing excellent customer service, and helping ensure smooth league operations. Through proactive communication, strong organization, and collaborative relationships with Local Chapter Directors, this position helps create a consistent, positive experience for NJB members across all programs. Pay: $24.00 - $26.00 per hour Expected hours: 16.0 – 20.0 per week Benefits: - Flexible schedule - Paid time off - Parental leave Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-14, источник — Indeed.