Production Manager

JOB DESCRIPTION

Position Department

Production Manager Production

Reports to Position Classification

Retail Operations Manager Full Time; 1st shift

Direct Reports FLSA Status

Assistant Production Manager, Production Associate, Thrive

Interns

Exempt

Location Salary Level

Gateway Center Campus 4

Last Update JD Number

10-21-26 80-03

Purpose/Mission/Vision

Gateway Mission is a 501 (c) (3) non-profit ecclesiastical ministry operating under the

direction of a volunteer Board of Directors elected from a broad cross-section of Christians in

the community.

Our mission is to declare and demonstrate the love of Jesus by providing housing and

programs for the homeless and less fortunate. Our vision is to equip each person we serve to

follow Jesus and live as a productive citizen.

Gateway Mission considers every position one of ministry and a vital and valued part of our

team. Therefore, it is essential that all employees of Gateway Mission have a personal

relationship with Jesus Christ and subscribe to our Mission, Vision, Core Values, Statement of

Faith, and Qualifications for Employment upon hire and continuously while employed.

Employees are encouraged and expected to share the Gospel as opportunities arise.

Position Summary

The Production Manager provides leadership and oversight of all production operations,

ensuring donated goods are processed safely, efficiently, and profitably. This role is

responsible for production performance, staff and student development, and alignment with

Retail and Donations to support the overall mission and sustainability of Gateway Mission.

Team members may include employees, students, and volunteers.

Essential Duties & Responsibilities

Leadership & Oversight

• Lead and develop Production team including Assistant Manager, Production

Leads, staff, students, and volunteers

• Establish clear expectations, provide coaching, and conduct performance

evaluations

• Foster a Christ-centered, mission-driven culture through daily interactions and

mentorship

Production Performance

• Set and monitor production goals (volume, quality, revenue contribution)

• Ensure all production areas (Clothing, Hard Goods, Furniture) are operating

efficiently

• Analyze production data and adjust processes to improve outcomes

Operations & Process Improvement

• Oversee production floor layout, workflow, and material movement

• Implement and sustain 5S and continuous improvement practices
• Identify and implement process improvements to increase throughput and

quality

Cross Department Alignment

• Partner with Retail Operations to ensure product meets store needs

• Coordinate with Donation Intake & Fleet for consistent flow of goods
• Ensure smooth transitions from intake production retail

Safety & Compliance

• Maintain and enforce safety procedures across all production areas

• Ensure proper training in equipment use and material handling
• Maintain a clean, organized, and hazard-free environment

Financial & Administrative

• Develop staffing schedules and task assignments to meet production demands

• Monitor production-related budgets and cost controls
• Oversee baling operations, export processes, and contract relationships
• Ensure accurate reporting of production metrics

Personal Qualifications

• Practicing believer in the Lord Jesus Christ

• Be an active member of a local evangelical church community
• Desire to meet the physical needs and spiritual needs by sharing the good news of

the Gospel

Education/Experience

• High school graduate or equivalent required; college preferred

• 3–5 years of experience in production, warehouse, or operations leadership required
• Experience supervising staff, students, and volunteers required
• Experience/knowledge in continuous improvement and 5S processes preferred
• Experience/knowledge of homelessness culture preferred
• Experience/knowledge of what God is doing through the ministry of Rescue Missions

preferred

Skills and Abilities

• Strong organizational, time management, multitasking and networking skills

• Ability to communicate effectively – written, verbal and electronic communication
• Strong leadership skills to supervise and assign staff to achieve departmental goals,

while exhibiting servant leadership.

• Ability to supervise staff, students, and volunteers
• Critical thinking skills.
• Basic computer skills (Microsoft Office 365, Outlook, data entry, inventory

management)

• Forklift certification preferred

Physical Activities/Demands

• Stand, walk, lift, carry regularly; bend, crouch occasionally to perform job functions
• Lift and move objects weighing up to 50 pounds required; up to 75 pounds preferred

if working in furniture

• Manipulate, handle, feel, and control items or equipment
• Communicate effectively with staff, students, and volunteers
• Read, write, and interpret written documents

Environmental Conditions

Work is performed in a warehouse and production environment with regular exposure to

dust, noise, and moving equipment. Occasional exposure to donated goods in varying

condition. Temperature may vary between indoor and dock areas.

2 Timothy 3:16-17 “All Scripture is breathed out by God and profitable for teaching, for

reproof, for correction and for training in righteousness, that the man of God may be

competent, equipped for every good work.” (ESV)

Disclaimer This job description in no way states or implies that these are the only duties to be performed by the

employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and

to perform and other job-related duties requested by any person authorized to give instructions or assignments. All

duties and responsibilities are essential functions and requirements are subject to possible modification to

reasonable accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess

the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed are the minim levels of

knowledge, skills, or abilities. This document does not create an employment contract implied or otherwise, other

than an ‘at will’ relationship.

applicable.