Product Training Specialist

HNI Healthcare is seeking to hire a Product Training Specialist.

HNI Healthcare designs intelligent processes and technology to empower talented people to transform healthcare. Our people, processes, and technology align physicians with our hospital partners, strengthening and integrating hospital medicine programs under a value-based care approach.

The Product Training Specialist delivers training and develops educational resources for HNI Healthcare’s VitalsMD platform and related systems. This role supports provider onboarding, user adoption, and ongoing education while partnering with the Product Training Manager to enhance training programs and system utilization.

This is a hybrid position based in Austin, TX, requiring a combination of on-site and remote work. This role also requires travel to conduct onsite training sessions at various locations.

What You'll Do:

• Deliver onboarding and ongoing training for providers, clinical leaders, and operational team members using the VitalsMD platform and related healthcare technology solutions.
• Facilitate virtual and in-person training sessions for new hires and existing users.
• Develop and maintain training materials, including user guides, job aids, videos, and presentations.
• Support new feature releases, system enhancements, and workflow changes in partnership with the Product Training Manager.
• Provide post-training support and serve as a training resource during implementations, upgrades, and system rollouts.
• Collaborate with Operations, Clinical Leadership, IT, and other departments to identify training needs and support user adoption.
• Track training participation, completion, and feedback to improve learning outcomes.
• Maintain knowledge of VitalsMD functionality, healthcare workflows, and organizational processes.
• Assist with testing and validation of new system features and support Service Desk ticket resolution as needed.
• Travel periodically to support training initiatives, implementations, and organizational meetings.
• Perform other duties as assigned.

Skills You'll Need:

• Minimum of two (2) years of experience in training, education, healthcare operations, software implementation, customer success, or a related field.

Preferred Skills and Experience

• Experience delivering virtual and instructor-led training programs.
• Experience supporting healthcare technology platforms, electronic health records (EHRs), physician practice management systems, or similar software applications.
• Experience creating training documentation, presentations, and learning resources.
• Relevant training certifications such as ATD, CPTD, Certified Technical Trainer, or similar.

Education and/or Experience

• Associate's degree required.
• Bachelor's degree in Education, Training & Development, Healthcare Administration, Information Systems, or a related field preferred.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This is a hybrid position that requires some travel. Are you able to meet this requirement?
• What is your salary requirement?

Work Location: Hybrid remote in Austin, TX 78735