Product Support Rep (PWR GEN - 213)

Scope of Work:

WPI Product Support Representatives are professional support representatives possessing an in-depth knowledge of our company, its products, services, and support programs. The PSR should be positive, professional, and promote WPI. The PSR will be assigned a territory and/or accounts and is expected to contact customers and recommend and quote parts, services and maintenance agreements provided by WPI's manufacture's and WPI.

Primary Job Responsibilities:

The Product Support Representative is responsible and accountable for, but not limited to, the following:

• Fully utilize WPI’s Customer Resource Management system

- Prepare weekly itinerary to visit customers. - Seek out new customers and opportunities

• Attend training when available from Manufacture's and WPI.

- Research Parts and meet vendors for quotes for customers as needed - Provide product leads and communications with unit sales representative.

• Stay up to date on new product support offerings made available by WPI's Manufacture's and WPI.

- Quote customers parts and service jobs as required coordinating with parts and services . - Manage Customer accounts and Service Agreements.

• Make customer site visits for obtaining information for quoting PM Agreements.

- Perform other duties as assigned.

Minimum Qualifications:

• Must have a minimum of 4 years previous experience.

- Must have a High School Diploma or equivalent.

Requirements: Knowledge, Skills, and Abilities (KSAs)

• Ability to thrive in a dynamic team environment

- Professionalism, dependability, integrity and trustworthiness combined with a cooperative

attitude.

- Highly motivated self-starter with ability to multitask and complete assignments within time

constraints and deadlines.

- Strong organizational skill and attention to detail.

Working Conditions and Physical Demands:

- Typical hours of work Monday through Friday; 7:30 a.m. to 4:30 p.m., or as business demands.

• Office –Indoor/Outdoor Work

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