Product Support & Development Engineer

Location: Northern Ireland - Omagh Offices

Seniority Level: Mid - Senior

Employment Type: Full Time - Employed

Workplace Type: Hybrid Working (3 days onsite / 2 days from home) | Monday to Friday

Description:

Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation.

Key Responsibilities

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Support and enhance existing heavy duty machinery products

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Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions

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Drive product improvement, reliability enhancement, and cost reduction initiatives

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Manage Engineering Change Notices (ECNs) from concept through implementation

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Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support

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Improve product safety, manufacturability, serviceability, and overall performance

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Provide technical support to customers, dealers, and service teams

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Develop and update engineering drawings, BOMs, and technical documentation

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Analyse product performance data and recommend design modifications

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Participate in design reviews, risk assessments, and validation activities

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Support new product introduction (NPI) and product lifecycle management activities

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Liaise with suppliers regarding component performance and technical improvements

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Assist with testing, troubleshooting, and validation of design changes

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Ensure compliance with relevant engineering standards and industry best practices

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Contribute to continuous improvement projects across engineering and operations