Product Manager

CLIENT SUCCESS MANAGER – US INSURANCE (P&C)WHO WE ARE

Paktolus – Leaders of the Digital Evolution

Paktolus is a trusted partner to our clients for transformative, end-to-end software and application development solutions. Our mission is to deliver a tangible boost in productivity, profitability, and shareholder value for clients across the globe, whether they are a capitalized start-up or a Fortune 500 company.

With a team of 350+ experts and a footprint spanning North America, Europe, Asia, and Latin America, Paktolus offers an unparalleled advantage by seamlessly combining the strengths of local, nearshore, and international talent pools to bring projects to life.

JOB DESCRIPTION – PRODUCT MANAGEMENT & CUSTOMER EXPERIENCE

JOB SUMMARY

We are seeking an experienced Product Management & Customer Experience with strong expertise in the US Insurance domain, particularly Property & Casualty (P&C) insurance and Underwriting.

The ideal candidate should have a strong background in Product Management, Customer Experience, and Technical Business Analysis, along with hands-on experience in custom software/application development.

The candidate will be responsible for understanding client business needs, gathering and analyzing requirements, designing workflows, creating wireframes/mockups, and translating business requirements into functional and technical specifications. The role will also focus on enhancing product usability, customer satisfaction, and overall client experience.

This role requires someone who can bridge the gap between clients, business stakeholders, product teams, and technical teams to drive successful product development, implementation, and customer experience.

KEY RESPONSIBILITIES

• Collaborate effectively with technical and non-technical stakeholders, customers, and internal teams.
• Take ownership of end-to-end product development and successful delivery of assigned initiatives.
• Lead ERP/CRM and custom application development initiatives with minimal supervision.
• Gather, analyze, and document detailed business, functional, and customer requirements.
• Conduct stakeholder discussions, brainstorming sessions, and requirement-gathering workshops.
• Create detailed use cases, user stories, functional specifications, and process documentation.
• Design and develop wireframes, mockups, and workflow diagrams to translate business requirements into application functionality.
• Demonstrate strong Product Management and Customer Experience capabilities rather than limiting responsibilities to project coordination and tracking.
• Work closely with UI/UX, development, and QA teams to ensure requirements are clearly understood and implemented.
• Lead Scrum planning, backlog prioritization, sprint reviews, and Agile ceremonies.
• Provide functional guidance to technical teams throughout the SDLC.
• Understand and validate business workflows related to US P&C insurance, including underwriting processes.
• Ensure the delivered product functionality meets customer expectations and business requirements.
• Coordinate User Acceptance Testing (UAT), validate test scenarios, and facilitate client feedback.
• Conduct product demonstrations and walkthroughs of newly developed features and applications.
• Identify potential project/product risks and recommend mitigation strategies.
• Monitor project progress, communicate updates to management, and obtain necessary approvals for key decisions.
• Drive continuous improvement in product functionality based on customer feedback and business requirements.
• Monitor customer experience, identify service gaps, and recommend improvements to enhance customer satisfaction and product adoption.
• Build strong client relationships and ensure effective communication throughout the product development and implementation lifecycle.

KEY SKILLS AND QUALIFICATIONS (MUST HAVE)

• 5+ years of experience in technical business analysis, or product management.
• Strong understanding of the US Insurance market, particularly Property & Casualty (P&C) insurance .
• Practical knowledge of P&C insurance underwriting processes, workflows, and business operations .
• Proven experience in Product Management, preferably involving custom software/application development.
• Hands-on experience in requirement gathering, workflow designing, wireframing, and creating application mockups.
• Ability to translate business requirements into functional specifications, user stories, and technical requirements.
• Experience working closely with UI/UX designers, developers, QA teams, and business stakeholders.
• Strong knowledge of SDLC, Agile (Scrum), and Waterfall methodologies.
• Experience with Scrum planning, product backlog management, and prioritization.
• Knowledge and experience using Postman for API testing and validation.
• Understanding of REST, SOAP, XML, Swagger, and system integration concepts.
• Strong understanding of client-server architecture, relational databases, cloud-based, and web-based applications.
• Advanced knowledge of SQL and system integration solutions.
• Must have working knowledge of Business Intelligence concepts, including reporting, querying, dashboards, OLAP, spreadsheets, and data mining.
• Basic understanding of ERP and CRM system implementation.
• Strong understanding of testing methodologies, UAT, and quality assurance processes.
• Excellent verbal and written communication, presentation, and stakeholder management skills.
• Ability to independently manage priorities, identify risks, solve problems, and meet deadlines.
• Excellent documentation and presentation skills, including the ability to communicate ideas through PowerPoint, Word, wireframes, and workflow diagrams.
• Strong understanding of Customer Experience (CX), customer journey, customer satisfaction, and product adoption.
• Ability to analyze customer feedback and translate insights into actionable product improvements.

ADD-ON SKILLS

• Experience in the US P&C Insurance industry, particularly underwriting.
• Knowledge of policy administration, claims management, rating, and insurance lifecycle processes.
• Understanding of insurance technology platforms and custom insurance application development.
• Knowledge of Information Security and Identity Management.
• Experience with BI tools and data-driven product enhancements.
• Exposure to UI/UX design tools and prototyping platforms.
• Experience in customer journey mapping, customer engagement, and customer experience improvement initiatives.

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• 1. How many years of experience do you have developing software for the US P&C insurance industry?
• 2. Which P&C insurance functions have you worked on? (Underwriting, Policy Administration, Rating, Billing, Claims, etc.)
• 3. Have you been directly involved in developing and launching an insurance software product or module? If yes, which one, describe briefly?
• 4. Have you personally gathered requirements from insurance business users and translated them into user stories for developers? (Yes/No)
• 5. Which of the following activities have you personally owned? Select all that apply and briefly describe your involvement in one insurance software project.

a. Conducting customer discovery and requirements workshops b. Creating BRDs, functional specifications, or process flows c. Writing user stories and acceptance criteria in Jira or Azure DevOps d. Managing the product backlog and sprint priorities e. Conducting UAT with insurance business users f. Coordinating production go-live and post-launch improvements

Work Location: Remote