Processing Officer - NCO
# Processing Officer - NCO **IRISH EXPERT LLP** · Hyderabad, Telangana · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Job Objective The Processing Officer is responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen immigration or career pathway. This role involves a balance of client-facing communication and backend processing, requiring strong organizational skills, attention to detail, and the ability to handle high call volumes while maintaining quality standards. Specific responsibilities: - Responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen pathway. - Initiate introductory calls with newly assigned clients within 24 hours. - Provide an overview of the process and set clear expectations. - Send a welcome email with call summary and document checklist. - Connect with 20–25 clients daily via calls to provide updates and maintain engagement. - Maintain high call quality standards, ensuring professionalism, clarity, and empathy. - Record call notes and update CRM/processing systems promptly. - Receive, review, and verify client documents for completeness and accuracy. - Conduct pre-screening calls to validate client details and pathway alignment. - Flag discrepancies or missing information and coordinate with the submission team for occupation demand verification. - Prepare detailed evaluation summaries of client eligibility, qualifications, and occupational fit. - Recommend suitable occupations/countries based on opportunities. - Finalize evaluations within one week of client sign-up. - Share validated profiles with Resume Marketing team for CV preparation. - Conduct mock interviews to prepare clients for employer interactions. - Track resume marketing activities including submissions, follow-ups, and employer responses. - Provide clients with updates every 10 days on progress, responses, and feedback. - Maintain accurate records of client interactions, evaluations, and submissions. - Escalate delays, risks, or process gaps to management promptly. - Prepare Strategy Reports (post-service validity) with insights, challenges, and recommendations. - Prepare Final Reports (end of service validity) summarizing the complete client journey and outcomes. - Strong communication skills with ability to handle high call volumes. - Proven ability to maintain professional call quality (tone, clarity, empathy). - Attention to detail and accuracy in documentation. - Ability to manage 20–25 client calls daily alongside backend processing tasks. - Strong time management and multitasking ability. - Knowledge of compliance standards, documentation processes, and data protection policies. - Understanding of work visa processes for Ireland, USA, Spain, Luxembourg, Turkey, and UAE. - Problem-solving, escalation handling, and reporting skills. - Familiarity with international recruitment or immigration processes is an advantage. KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES - Processing Head Clients - Processing Manager - Processing Team - HR team
Наблюдалась 2026-10-04, впервые 2026-09-29, источник — Indeed.