Process & Platform Lead

Position Summary

The Process & Platform Lead is responsible for managing enterprise IT processes and supporting platforms to ensure operational consistency, efficiency, and service quality. This role leads process standardization, platform optimization, and continuous improvement initiatives across IT operations.

Key Responsibilities

• Lead the development and implementation of IT operational processes
• Manage and optimize enterprise IT service management platforms
• Establish standardized workflows and operational procedures
• Identify process inefficiencies and implement improvements
• Ensure alignment with ITIL and organizational governance standards
• Coordinate platform enhancements, upgrades, and integrations
• Monitor process performance through KPIs and reporting
• Collaborate with technical teams to improve operational workflows
• Maintain process documentation and platform standards
• Support change management and organizational adoption initiatives

Required Competencies

• IT Service Management (ITSM)
• ITIL Framework
• Business Process Management
• Workflow Automation
• Platform Administration
• Process Optimization
• Change Management
• Reporting and Analytics

Education & Experience

• Bachelor's degree in Information Technology, Business Administration, or related field preferred
• 5–10 years of experience in IT process management or platform administration
• Experience leading enterprise process improvement initiatives
• Knowledge of ITSM platforms and workflow management

Pay: $85,000.00 - $110,000.00 per year

Work Location: In person