Process Improvement Lead

Qualifications:

• Bachelor’s degree in healthcare, business, health informatics or public health and clinical experience or Master’s degree preferred.
• 2+ years of EMR experience required (Epic, Athena, Allscripts- preferred).
• 2+ years in an ambulatory services environment or at an FQHC is preferred.
• 2+ years of office applications (MS office suite or Google Workstation), proven experience working with spreadsheets (MS Excel preferred) and databases (Access or others), and using data visualization/reporting platforms (like Power BI preferred).
• The position is hybrid: 60% onsite with up to 40% remote. Expected to be able to travel to both locations (Addison, IL and Chicago)
• Compliance with organizational TB and Influenza vaccination policies

Position Summary

The Process Improvement Lead is responsible for managing the electronic medical record (EMR) database, compiling and presenting reports, and analyzing data related to all aspects of the Patient-Centered Medical Home model to enhance efficiency and promote transformation across all clinic processes and workflows. The lead also takes the lead in managing several key projects with leaders across multiple departments to ensure quality and continuous improvement is being demonstrated year over year. The Process Improvement Lead will be responsible to ensure metrics are outlined for each FY for improvements and take the initiative in recommending improvement projects to senior leaders.

Duties and Responsibilities

Process Improvement

• Facilitate and support ongoing performance improvement activities and initiatives to accomplish measurable project outcomes.
• Uses performance improvement methodology, tools, and techniques in organizational operations to accomplish objectives and outcomes that improve the effectiveness and quality of healthcare.
• Works with organization leaders and managers to plan, design, implement, and achieve the desired outcomes of key improvement projects.
• Provides support and consultation to quality and operational improvement teams related to transformation and performance improvement initiatives.
• Provides education on performance improvement methodologies to various Hamdard teams and staff.
• Utilize the Patient-Centered Medical Home (PCMH) model to analyze outcomes and work with staff to ensure compliance across all operational and clinical measures.
• Generate, monitor, and analyze data related to performance improvement for all staff.
• Research new technologies for healthcare service improvements, take initiative in recommending service process improvement projects using a project management approach to the proposal, and participating on project committees that are completing service process improvements.
• Ensure integration of clinical applications into the workflow.
• Assist in population health improvement projects as assigned.
• Work with organization leaders and managers to plan, design, implement, and achieve the desired outcomes of key improvement projects.
• Utilize understanding of regulatory compliance when completing process improvement projects (HRSA, FTCA, etc)

Data Analytics

• Build, run, and monitor reports in the EMR. These reports provide data for grant reporting, clinical workflows and effectiveness, clinical quality improvement dashboards, phone utilization metrics and access to care, and process improvement coaching.
• Analyze and monitor reporting tools external to the organization from a patient access perspective, including but not limited to the phone system, lab vendor, and patient experience or others as assigned.
• Work collaboratively with organizational leadership to design metrics and tools for measuring process and team outcomes.
• Support payer relationship management and negotiations with data analysis and reporting.
• Analyze and interpret large data sets, ensuring data quality and accuracy prior to sending to the report requestor.
• Perform security and clinical audits and investigations using reporting functions within the EMR.

EMR Subject Matter Expert and Administrator

• Serve as Hamdard's EMR subject matter expert, internally for staff, externally with third-party vendors such as phone systems and care management, and partnering with collaborating organizations.
• Provide technical support for the EMR and telehealth platforms. Coordinate with HR and managers on all account management during staff onboarding and offboarding.
• Educate staff on clinical information system utilization at least twice a year or as assigned.
• Collaborate in the overall design, coordination, introduction, and facilitation of the EMR platform and manage projects and actions to improve patient care processes and outcomes.

Other duties and responsibilities, as assigned, that could be outside this role that are needed to complete our mission and goals.

Role’s Competency Skills:

• Problem-solvin g: Superior problem-solving skills and strong attention to detail. Proven ability to recommend and lead solution-focused conversations and de-escalate concerns that cause a project/task to stop or stall.
• Communications : Strong verbal, written, and technical communication and presentation skills to properly understand the objective of the task and to be able to compile clear reports.
• Collaboration : Ability to collaborate and work in cross-functional teams as a contributor.
• Time Management: Must have the ability to multitask and work towards multiple projects at once, to lead and drive completion of projects, with limited supervision, to support business goalsEfficiency in time management and meeting deadlines for multiple, simultaneous projects.
• Analytical and logical thinking skills . Ability to use data analysis tools like MATLAB, SPSS, NViva, SQL, Lean, Six Sigma or PDSA cycles, etc. Additionally, to use geographical mapping tools to support the data analysis and thinking (GIS, etc.)
• Project Management: Proven skills to oversee critical projects using proven project management techniques like gantt charts, project scope and budgeting tools, and provide weekly/monthly status updates to the organization.
• Leadership : ability to lead oneself to performance excellence and to lead interdisciplinary teams to complete multiple projects simultaneously.

Company Overview

Hamdard Health Alliance is a dedicated not-for-profit healthcare and supportive service provider committed to positively impacting the health and well-being of individuals and families within diverse communities. Established to address gaps in mental health support for South Asian and Middle Eastern populations, the organization offers comprehensive medical, mental health, and community-centered services through its Federally Qualified Health Center (FQHC) designation.

Job Type: Full-time

Pay: $58,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 2 years (Required)
• Analysis skills: 1 year (Required)
• EMR systems: 2 years (Required)
• ambulatory services environment or at an FQHC: 1 year (Required)

Work Location: Hybrid remote in Chicago, IL 60660