Principal Systems Engineer - Messaging Expert
# Principal Systems Engineer - Messaging Expert **Boehringer Ingelheim** · Muntinlupa · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role The Position Join Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team and help transform enterprise messaging services. As a Principal Systems Engineer, you will lead the delivery and support of secure, scalable, and reliable messaging solutions while driving data-driven, automated, and AI-enabled operations across a global environment. This role combines technical expertise, operational leadership, and innovation to enhance user experience and service performance worldwide. Duties and Responsibilities - Provide expert-level administration and support for Exchange Online and Microsoft Defender. - Design, manage, and optimize enterprise email architecture across cloud-based, hybrid, and on-premises environments. - Manage mail routing, transport, message delivery, connectors, gateways and SMTP relay infrastructure - Manage messaging-related DNS and domain configurations, including email authentication through SPF, DKIM, DMARC, MTA-STS, and TLS reporting. - Secure mail transport and manage message encryption, anti-phishing, anti-spoofing, threat protection, and incident response. - Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled directory objects. - Support client connectivity, mobile messaging, calendaring, critical notifications, and communication integrations. - Monitoring, message tracing, service health, capacity, performance, reporting and operational analytics - Use operational data, dashboards and service-health indicators to improve reliability, transparency and decision making. - Identify repetitive work and implement controlled automation, orchestration and self-healing operational workflows. - Develop practical AI-assisted capabilities for incident triage, knowledge retrieval, troubleshooting, anomaly identification, root cause analysis and operational reporting. - Measure outcomes such as reduced manual effort, faster resolution, improved service stability and better support experience. Requirements: - Strong experience supporting enterprise messaging and communication services in a complex, globally distributed environment. - Demonstrated ability to perform System Lead, System Lead Delegate or Subject Matter Expert responsibilities. - Understanding of data management, generative AI, AI agents or intelligent operations, with the ability to translate operational needs into practical use cases. - Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills. Desired Skills & Qualifications - Solid knowledge of mail flow, messaging security, identity and directory dependencies, DNS, encryption and service monitoring. - Experience with scripting, APIs, workflow automation, operational analytics and continuous process improvement. - Fluent professional English and the ability to collaborate effectively across regions, cultures and time zones. - Experience in regulated or security-sensitive enterprise environments. - Experience designing operational dashboards, automated remediation or knowledge-management solutions. - Relevant certifications or formal training in messaging, cloud infrastructure, security, automation, data or AI.
Наблюдалась 2026-10-07, впервые 2026-10-01, источник — Indeed.