Primary Litigation Fulfillment Manager

Are you an operations-focused leader who thrives on keeping complex workflows moving, solving problems quickly, and ensuring clients receive accurate, timely deliverables?

Join Esquire as our Manager, Primary Litigation Fulfillment and help keep our Primary Fulfillment Services operation moving with accuracy, urgency, and exceptional client service.

Why Choose Esquire?

Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you'll receive competitive benefits and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we're committed to delivering reliable, high-quality service at every stage of the process.

About the Role

As the Manager, Primary Litigation Fulfillment, you'll serve as the operational expediter for Primary Fulfillment Services, helping ensure work moves seamlessly from intake through delivery. You'll monitor workflows, anticipate bottlenecks, coordinate across teams, manage urgent production needs, and maintain a strong focus on quality, accuracy, and client expectations. This is a hands-on, highly collaborative role for someone who can balance detailed execution with proactive problem-solving in a fast-paced environment.

Key Responsibilities

· Serve as the central point of accountability for Primary Fulfillment Services operations from intake through delivery.

· Monitor queues, portlets, and workflow processes to identify potential bottlenecks and intervene when needed to keep work moving.

· Coordinate closely with fulfillment teams and other departments to track commitments, verify quality, close the loop, and escalate service disruptions appropriately.

· Manage detailed aspects of product delivery and maintain accurate records in NetSuite in accordance with organizational standards and client requirements.

· Handle urgent and complex production tasks, making adjustments and identifying solutions to meet changing client needs and deadlines.

· Lead quality-control efforts through regular follow-up, issue resolution, and process adjustments that support client satisfaction.

· Analyze information, identify challenges, and make recommendations that improve workflow efficiency and delivery.

· Perform other duties as assigned.

What You'll Need

· Experience: At least 7 years of legal industry or law firm experience.

· Operations: Experience managing workflow volume and coordinating operational processes.

· Communication: Exceptional written and verbal communication skills with the ability to collaborate across departments and support client interactions.

· Technical: Proficiency with Microsoft Outlook, Word, and Excel, along with experience maintaining detailed records and reports in NetSuite or similar systems.

· Problem-Solving: Strong analytical and problem-solving skills, with the ability to quickly identify issues and implement effective solutions.

· Organization: Strong attention to detail and the ability to plan work effectively, manage competing priorities, and meet assigned deadlines.

· Adaptability: Ability to work under pressure, adjust to changing conditions, and maintain a high level of performance and urgency.

· Independence: Ability to work independently while taking direction from multiple leaders and maintaining accountability for timely delivery.

· Education: High school diploma or equivalent.

· Personal Attributes: Detail-oriented, dependable, collaborative, client-focused, and committed to company objectives.

What Success Looks Like

· Meeting productivity requirements documented in KPI reports at a level of at least 90%.

· Meeting accuracy requirements documented in KPI reports at a level of at least 98%.

· Maintaining consistent workflow movement and minimizing avoidable bottlenecks or delivery delays.

· Providing timely solutions for urgent or complicated production needs.

· Supporting strong quality control and client satisfaction through proactive follow-up and coordination.

We Offer a Comprehensive Benefits Package Including

· Insurance: Medical, dental, vision, short- and long-term disability insurance, basic life insurance, and supplemental insurance for employees and their dependents.

· Retirement: Eligibility to enroll in the company's 401(k) plan with match contribution.

· Paid Time Off: Employees receive two weeks of vacation leave per year, or 80 hours annually.

· Holidays: 10 paid holidays per year and 2 paid floating holidays per year.

· Sick Leave: 5 paid sick days per year.

· Tuition Reimbursement: Financial assistance to support your career development.

Work Environment

This position is eligible for remote work, with eligibility based on the ability to maintain specified productivity and quality metrics. The role may also involve working in an office environment. Physical requirements can include lifting up to 50 pounds, along with pushing, bending, kneeling, and crouching. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Don't Meet Every Single Requirement?

We know that a truly inclusive workplace values potential just as much as experience. If you're excited about this role but don't match every qualification, we still encourage you to apply. You may be exactly who we're looking for.

Ready to Make an Impact in the Legal Community?

Apply now and bring your expertise to Esquire!

Equal Opportunity & Accommodations

Qualified applicants with criminal histories will be considered consistent with applicable laws, including the California Fair Chance Act and similar laws in other jurisdictions.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process, you have the right to request reasonable accommodation. Submit your request to talent.acquisition@esquiresolutions.com.

Pay: $68,640.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: Remote