Primary Care Business Svcs/Referral Specialist - Enfield Primary Care

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose :

The Primary Care Business Services/Referral Specialist functions in a supportive role in the healthcare team to facilitate the patient follow up in the practice. Responsible for performing all business functions including greeting patients, answering phone, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, managing incoming and outgoing faxes and providing clerical support to the providers and staff. Plays a critical role in checkout functions and is responsible for scheduling specialty referral appointments.

What you will do:

• Process and maintain the electronic Epic Referrals Workqueue, prescreening for completeness of information, urgency, and other designated criteria
• Completes pre-authorization workflows as required. Contact insurance companies to ensure prior approval requirements are met.
• Reviews and updates patient registration
• Enters referrals into the system per Trinity Health Of NE MGPS per protocols and provides feedback to ordering provider as needed.
• Answers incoming phone calls as required to assist all internal and external customers by offering guidance and support for referral related questions, process and problems.
• Other duties as assigned by Manager and Supervisor

Minimum Qualifications :

• High Diploma or equivalent
• Minimum of two (2) years of experience within a medical office or billing department required. Previous scheduling experience with Epic EMR system strongly preferred. Knowledge of patient billing and medical terminology preferred
• Proficiency with all Microsoft products (Word, Excel, Power Point and Outlook) required. EPIC experience preferred.
• Excellent organizational skills and ability to multi-task. Excellent oral and written communication skills. Ability to evaluate and manage multiple priorities and demonstrate follow-through.

Compensation and Benefits

At Trinity Health Of New England , we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.

Pay Range: $18.05 - $25.60

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes:

· Medical, Dental, Prescription Drug and Vision Coverage

· Retirement Savings Program with Employer Match

· Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays

· Tuition Reimbursement and Professional Development Opportunities

· Basic and Supplemental Life and AD&D Insurance

· Well-being Initiative

· Career Growth and Advancement Opportunities within Trinity Health

Position Highlights and Benefits:

• 40 hours, Day shift
• Great benefits effective day 1!
• Competitive pay!
• Growth Opportunities!
• Inclusive Culture!

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment