Pre Service Representative

Accessibility Note:

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact talentacquisition@surgerypartners.com

JOB SUMMARY

The Pre Service Representative manages all pre-operative administrative tasks for scheduled procedures at the Ambulatory Surgery Center (ASC). This includes verifying insurance eligibility, securing required pre-authorizations, and ensuring accurate entry of patient demographics and insurance details for proper billing. The PSR communicates with patients to explain financial responsibilities and provides Good Faith Estimates in compliance with the No Surprises Act. They coordinate with physician offices and ASC administration to resolve any pending or low-reimbursement cases before the date of service. The PSR also documents all actions in the billing system and collects co-pays, deductibles, and other payments prior to or at the time of service.

DUTIES AND RESPONSIBILITIES

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Verify insurance eligibility and coverage.

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Complete insurance pre-authorizations/pre-certifications and document approvals in the billing and electronic document systems.

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Coordinate with ASC administration to obtain approval or reschedule non-authorized or low-margin cases.

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Communicate with patients and families regarding insurance coverage, financial responsibility, and payment requirements prior to surgery.

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Obtain and enter accurate insurance, demographic, and eligibility information into the billing system and register patients in a timely manner.

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Collect and update patient insurance information as needed.

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Collect co-pays, deductibles, and other out-of-pocket payments prior to or at the time of service.

QUALIFICATIONS

EDUCATION

• High school diploma or GED required.
• College degree preferred.

EXPERIENCE

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Minimum of two years of front office experience in a medical environment

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Experience with insurance verification, scheduling, and pre-authorizations.

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Experience utilizing payer portals and understanding payer payment policies and contract reimbursement methodologies.

LICENSE(S)/CERTIFICATION(S)

• None required.

KNOWLEDGE/SKILLS/ABILITIES

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Strong customer service skills.

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Strong initiative and ability to work effectively in a team environment.

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Knowledge of ICD-10 and CPT coding.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.