Pre-Sales Cold Caller

The Pre-Sales Cold Caller will be responsible for receiving leads from applicants interested in this job, contacting truck owner-operators, and generating detailed profiles for each individual who answers. The Pre-Sales Cold Caller must complete a minimum of 8 profiles daily and maintain a high level of professionalism and accuracy.

Key Responsibilities:

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Receive and manage leads provided by the company.

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Make outbound calls to truck drivers and owner-operators .

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Handle calls in a customer-centered and professional manner, addressing questions and concerns effectively.

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Gather necessary information to create detailed profiles.

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Ensure a minimum of 8 profiles are completed each day.

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Use CRM tools to track interactions and maintain accurate records.

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Communicate effectively with the recruitment team for seamless lead transitions.

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Ensure information collected during calls is complete and accurate.

Required Qualifications:

1. Experience:

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At least 1–2 years of fast-paced outbound calling and B2C sales experience.

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Experience with customer-centered call handling.

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Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar).

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Previous experience in the trucking or logistics industry is preferred.

1. Skills:

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Excellent verbal communication skills.

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Strong customer service and relationship-building skills.

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Ability to confidently conduct outbound calls and engage potential candidates.

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Strong organizational and time management abilities.

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Ability to multitask and meet daily targets.

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Attention to detail for accurate profile creation.

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Ability to work independently in a fast-paced environment.

1. Education:

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High school diploma or equivalent.

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Additional training in sales or customer service is a plus.

Key Performance Indicators (KPIs):

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Complete a minimum of 8 profiles per day.

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Maintain strong accuracy with the information submitted from calls.

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Respond to leads within 24 hours of receipt.

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Maintain accurate and up-to-date CRM records.

Other Requirements:

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Reliable internet and phone connection (for remote work).

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Flexibility to adapt to changing lead volumes and priorities.

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Ability to work independently and manage daily call volumes effectively.

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Strong commitment to providing a professional and customer-focused experience.

Originally posted on Himalayas