Pre-Launch Specialist

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Standardized Business Title: Pre-Launch Specialist Division: Operations

The Pre-Launch Specialist manages the merchant onboarding process from contract signing through installation, before handing accounts off to the Post-Launch team. This role involves data gathering, configuration, technical programming, and client engagement to ensure a seamless onboarding experience. The Pre-Launch Specialist also serves as a subject matter expert, escalation point, and contributor to team knowledge, providing white-glove service while delivering exceptional technical and project management support.

Responsibilities -Serve as a Subject Matter Expert (SME) and knowledge content contributor for the Pre-Launch team.

-Act as a team lead and escalation point for internal teams.

-Build rapport with merchants, gather detailed information, and align POS configurations and reporting with merchant needs.

-Independently manage the complete lifecycle of merchant onboarding, including data gathering, configuration, and installation coordination.

-Program merchant menus, configure online ordering, and ensure marketplace integrations and equipment orders are correct.

-Train merchants on the use of Shift4 products and services.

-Provide white-glove service, ensuring exceptional merchant satisfaction.

-Maintain consistent communication across channels (email, phone, chat, ticketing).

-Research and problem-solve to assess feasibility of requested features and develop creative solutions.

-Document client interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.

-Acquire and maintain knowledge of the merchant processing industry and Shift4’s products and services.

-Participate in special projects as assigned by leadership.

Qualifications -High school diploma or equivalent required.

-Technical skills: hardware platforms, configuration methods, hardware deployment, and logistics.

-Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.

-Excellent listening, written, and verbal communication skills.

-Strong attention to detail with the ability to self-manage and use critical thinking.

-Proven problem-solving and conflict-resolution skills, with the ability to de-escalate situations quickly.

-Friendly, enthusiastic, and professional demeanor.

-Ability to lead and contribute in a fast-paced, team environment.

-Highly motivated and dedicated to customer service excellence.

-Bilingual (English/Spanish) is a plus, but not required.